Hello All,
I would like to know how I can change/remove the start activity from a process in process management. It's not letting me drag and drop the first arrow. The first activity has a trashbin icon, but when I click on it, it gives me an error stating: "This Activity cannot be deleted because it is the Start Activity."
I don't mind not being able to delete it, but I would like to change the start activity. Otherwise the only solution is considering this specific process to be doomed and never to be used, starting a new one and in doing so defiling the database with unusable processes.
I ran a search on this forum and found this topic, however the suggested solution (drag and drop the first arrow) in this topic is not working for me.
viewtopic.php?f=62&t=27224&p=109396&hil ... ty#p109396
Currently this is my situation:
I would like to change the first transition arrow to the second activity listed.
Thanks in advance for any help offered.
Process management - Changing/removing start activity
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Re: Process management - Changing/removing start activity
Hi,
There is no way to change the start activity in the GUI. I'm doing this by edit the export and an import afterwards.
- Roy
There is no way to change the start activity in the GUI. I'm doing this by edit the export and an import afterwards.
- Roy
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Do you want to contribute or want to know where it goes ?
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Re: Process management - Changing/removing start activity
I would recommend to update (for various (security) reasons) to Znuny. As of OTRS Community Edition 6 (hence it's working in Znuny, too) you can change the start activity.
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Re: Process management - Changing/removing start activity
Thanks, I forwarded this suggestion to my colleague as something we should definitely look in to. How easy would it be to update from OTRS Version: 5.0.3 to Znuny?
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Re: Process management - Changing/removing start activity
Hey,
That highly depends on how many custom packages you have installed that do not exist for version 6 and how large your DB is.
If you only use publicly available/"default" packages and your database is relatively small, it's a matter of minutes.
That assumes you execute the update steps in the correct order =).
A large database will take some time for all the altering between major versions. A couple of hundred GB can take a few hours (can vary depending on how many resources your machine has).
Get sure to make a backup/snapshot and ideally do a test update if you do it for the first time.
— Emin
That highly depends on how many custom packages you have installed that do not exist for version 6 and how large your DB is.
If you only use publicly available/"default" packages and your database is relatively small, it's a matter of minutes.
That assumes you execute the update steps in the correct order =).
A large database will take some time for all the altering between major versions. A couple of hundred GB can take a few hours (can vary depending on how many resources your machine has).
Get sure to make a backup/snapshot and ideally do a test update if you do it for the first time.
— Emin
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