login button not working after update otrs 5 to znuny LTS

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Rhendak
Znuny newbie
Posts: 39
Joined: 20 Mar 2021, 12:21
Znuny Version: Znuny LTS 6.0.36
Real Name: Robin

login button not working after update otrs 5 to znuny LTS

Post by Rhendak »

Hello All,

After updating from OTRS 5 to Znuny 6.0.36 LTS, the login button is greyed out and we can no longer sign in. Also the login screen seems to have an incorrect layout. Normally it's a centered square on the screen, however now the login is screenwide size.
Image

I followed the manual for upgrading: https://doc.otrs.com/doc/manual/admin/6 ... ating.html


I have also found this topic: viewtopic.php?t=39826
With the help of this topic I was able to make the button no longer greyed out, however pressing the button does nothing.

Any help towards resolving this issue will be greatly appreciated.
root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: login button not working after update otrs 5 to znuny LTS

Post by root »

Rhendak wrote: 13 Aug 2021, 11:58 I have also found this topic: viewtopic.php?t=39826
With the help of this topic I was able to make the button no longer greyed out, however pressing the button does nothing.

Hi,

Please change this back. Removing the disabled from the template is complete nonsense. Something is wrong with your Javacript. If everything works well the button will be enabled by Javascript.

Please:

- Delete your browser cache. Completly. Or use a another, fresh browser.
- Delete the loader Cache on the server as OTRS user: bin/otrs.Console.pl Maint::Loader::CacheCleanup
- Open your browser console
- Open the login page and check for a) Javscript error (Console) and files which are not loaded (404 code, Network)

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
Rhendak
Znuny newbie
Posts: 39
Joined: 20 Mar 2021, 12:21
Znuny Version: Znuny LTS 6.0.36
Real Name: Robin

Re: login button not working after update otrs 5 to znuny LTS

Post by Rhendak »

hi,

Getting some errors:
Image
root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: login button not working after update otrs 5 to znuny LTS

Post by root »

Hi,

Are you sure you followed the documentation? Did you copied the complete var/ folder?

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
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