On Ticket Zoom, how to change the "VIA" Column

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estomagado
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On Ticket Zoom, how to change the "VIA" Column

Post by estomagado »

Cheerio, mates!

In Ticket Zoom, we have the VIA field (shown as a column) that tells us the origin of the entry:
OTRS_TicketZoom_VIA.PNG
The thing is: even though I've already upgraded to Znuny, it still shows OTRS. Just a nuisance to me, as I want my agents to forget the old name. It's not really important, but it would be nice.

So, my questions are:
  1. Is is configurable?
  2. If so, where:
    1. Hard coded?
    2. Sysconfig? (where?)
    3. Config files? Which one?
I have tried to do my homework first, but found nothing.
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Estomagado

Znuny 6.0.36 Vanilla (no add-ons installed, no fancy customization)
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root
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Re: On Ticket Zoom, how to change the "VIA" Column

Post by root »

Hi,

We're gonna change this and other occurances of course too. But right now we focus on functionality and touch this whenever we touch a file.

Anyway, your question is pretty simple to answer: Edit the Sytem Configuration CommunicationChannel###Internal and change the value of the key Name .

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

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