Upgrade Help

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lando
Znuny newbie
Posts: 12
Joined: 22 Feb 2011, 17:41
Znuny Version: 2.4.7

Upgrade Help

Post by lando »

Hello to all,

I have two installation of OTRS: one 2.4.7 and 4.0.12 both on Centos and mysql.

I want to upgrade both, there are some tutorial for upgrade? I remember there are some intermediate version special for the upgrade from 2.4.7.

But the old forum is gone and i can't find information on the web.

thanks
skullz
Znuny superhero
Posts: 618
Joined: 24 Feb 2012, 03:58
Znuny Version: LTS and Features
Real Name: Mo Azfar
Location: Kuala Lumpur, MY
Contact:

Re: Upgrade Help

Post by skullz »

root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: Upgrade Help

Post by root »

Hi,

Which old forum is gone?

The order you have to use is:

2.4 => 3.0 => 3.1 => 3.2 => 3.3 => 4 => 5 => 6 (=> 6.1)

Alle versions are available at https://download.znuny.org/releases/

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
lando
Znuny newbie
Posts: 12
Joined: 22 Feb 2011, 17:41
Znuny Version: 2.4.7

Re: Upgrade Help

Post by lando »

Thank you very much!

I don't develop on otrs and manteinance it for a lot of years, and now inherited just two installation that i must upgrade it.
I remember another forum but was a lot of years ago..

I've just swap the OS of first installation (2.4.7) from an old Centos 5 to Centos 7, and now i want upgrade Otrs.

For upgrade all otrs version, can i use the most upgraded releases of singolar version?

3.0 = 3.0.9 (otrs-3.0.9-01.noarch.rpm) ?

3.1 = 3.1.21 (otrs-3.1.21-01.noarch.rpm) ?

Thanks
Last edited by lando on 01 Sep 2021, 00:54, edited 1 time in total.
lando
Znuny newbie
Posts: 12
Joined: 22 Feb 2011, 17:41
Znuny Version: 2.4.7

Re: Upgrade Help

Post by lando »

skullz
Znuny superhero
Posts: 618
Joined: 24 Feb 2012, 03:58
Znuny Version: LTS and Features
Real Name: Mo Azfar
Location: Kuala Lumpur, MY
Contact:

Re: Upgrade Help

Post by skullz »

lando wrote: 01 Sep 2021, 00:27 Thank you very much!

I don't develop on otrs and manteinance it for a lot of years, and now inherited just two installation that i must upgrade it.
I remember another forum but was a lot of years ago..

I've just swap the OS of first installation (2.4.7) from an old Centos 5 to Centos 7, and now i want upgrade Otrs.

For upgrade all otrs version, can i use the most upgraded releases of singolar version?

3.0 = 3.0.9 (otrs-3.0.9-01.noarch.rpm) ?

3.1 = 3.1.21 (otrs-3.1.21-01.noarch.rpm) ?

Thanks
Yes..
Additionally, if u using additional module, faq, survey, itsm, you have to get it from znuny repo above as otrs repo no longer working.

Good luck
lando
Znuny newbie
Posts: 12
Joined: 22 Feb 2011, 17:41
Znuny Version: 2.4.7

Re: Upgrade Help

Post by lando »

skullz wrote: 01 Sep 2021, 03:34
lando wrote: 01 Sep 2021, 00:27 Thank you very much!

I don't develop on otrs and manteinance it for a lot of years, and now inherited just two installation that i must upgrade it.
I remember another forum but was a lot of years ago..

I've just swap the OS of first installation (2.4.7) from an old Centos 5 to Centos 7, and now i want upgrade Otrs.

For upgrade all otrs version, can i use the most upgraded releases of singolar version?

3.0 = 3.0.9 (otrs-3.0.9-01.noarch.rpm) ?

3.1 = 3.1.21 (otrs-3.1.21-01.noarch.rpm) ?

Thanks
Yes..
Additionally, if u using additional module, faq, survey, itsm, you have to get it from znuny repo above as otrs repo no longer working.

Good luck
Yes, in both installation there are stats and faq module.

I will install it by manual mode.

Thanks!
Good luck
:mrgreen:
lando
Znuny newbie
Posts: 12
Joined: 22 Feb 2011, 17:41
Znuny Version: 2.4.7

Re: Upgrade Help

Post by lando »

Just for upgrade the thread...

after a lot of issue, i have upgradated from 2.4.7 to 6.0.30 ! :D

This is the version i've used for the upgrade:

otrs-2.4.7-01.noarch.rpm
otrs-3.0.22-01.noarch.rpm
otrs-3.1.21-01.noarch.rpm
otrs-3.2.18-01.noarch.rpm
otrs-3.3.20-01.noarch.rpm
otrs-4.0.33-01.noarch.rpm
otrs-5.0.42-02.noarch.rpm
otrs-6.0.30-02.noarch.rpm

i had problem with, extension, apache configuration, DB upgrades (charset in primis), dependences.... and a lot of another tips.

However i'm at 6.0.30.

Next step upgrade tu Znuny per complet support end exstensions.
lando
Znuny newbie
Posts: 12
Joined: 22 Feb 2011, 17:41
Znuny Version: 2.4.7

Re: Upgrade Help

Post by lando »

I'm approching to upgrade my 6.0.30, to Znuny 6.0.36-02.

I must read the Otrs 6.x documentation?

EDIT:

I found it! https://doc.znuny.org/manual/releases/i ... pdate.html
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