Trying to figure out my upgrade options

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mluck94
Znuny newbie
Posts: 5
Joined: 24 Nov 2018, 00:12
Znuny Version: 5s Free
Real Name: Mike

Trying to figure out my upgrade options

Post by mluck94 »

Hello,

Firstly I apologize if this has been asked before. At my company we've run with OTRS 5s free for several years now and are looking to upgrade to a newer version. I looked at the documentation and see that any OTRS 5 patch level can be upgraded to 6, but does this include 5s? My understanding is that 5s was the free tier of OTRS' business version. I was not aware that OTRS had officially discontinued support for their free edition until recently, so I am just looking to confirm if I can make that jump from OTRS 5s to Znuny's 6.x fork.

Thank you!
root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
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Re: Trying to figure out my upgrade options

Post by root »

Mike,

A 5s is a 5.0.x and you can upgrade straight from this version to Znuny LTS (6.0.x). But check first if all add-ons you really use are available for 6.0.x

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
mluck94
Znuny newbie
Posts: 5
Joined: 24 Nov 2018, 00:12
Znuny Version: 5s Free
Real Name: Mike

Re: Trying to figure out my upgrade options

Post by mluck94 »

Thanks Roy! That's exactly what I was hoping to hear. Our instance is vanilla with no add-ons so I don't anticipate major issues (hopefully :lol: )
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