Generic Agent search for attached files?

Moderator: crythias

Post Reply
hkais
Znuny expert
Posts: 280
Joined: 16 Apr 2016, 08:55
Znuny Version: see in post
Real Name: Hans
Contact:

Generic Agent search for attached files?

Post by hkais »

Hi there,

Is there an option to search for attachments on generic agents?
E.g. I want to add a note on attached ics / ical files. Since users sometimes overlooked/ignored them.

But do not find an option to search for attachments in generic agents...

Any help here?
Elected 2022-06 as an IT Governance Portal Expert. The portal for Znuny, OTRS and OTOBO users
hkais
Znuny expert
Posts: 280
Joined: 16 Apr 2016, 08:55
Znuny Version: see in post
Real Name: Hans
Contact:

Re: Generic Agent search for attached files?

Post by hkais »

anyone with a hint here?
Elected 2022-06 as an IT Governance Portal Expert. The portal for Znuny, OTRS and OTOBO users
root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: Generic Agent search for attached files?

Post by root »

Hi,

There is no option to search for attachments with a GenericAgent. This sounds more like a task for a custom Postmaster Filter, since the existing ones do not cover this. Maybe a new filter based on https://github.com/znuny/Znuny/blob/rel ... achment.pm should do this.

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
Post Reply