Help needed with errors

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chrotha
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Help needed with errors

Post by chrotha »

Hello everyone, I've been getting a strange error every now and then that I've not been able to solve it so far and I'm here to ask for your help.
I've been digging through logs and trying to see if there's something related to this error but I can't find anything.

Code: Select all

 Use of uninitialized value in concatenation (.) or string at /opt/otrs/Kernel/Output/HTML/ITSMConfigItem/LayoutCIClassReference.pm line 438

Code: Select all

There was an error executing Execute() in Kernel::System::Console::Command::Maint::Ticket::PendingCheck: Use of uninitialized value $CustomerUser{"CustomerUserID"} in concatenation (.) or string at /opt/otrs/Kernel/System/Ticket/Event/NotificationEvent/Transport/Email.pm line 101.
I've been trying to open the CMDB search module, and whenever I try to search for a CI I don't get anything back, it just stand there
Picture1.png
Would be able to help me?
I'm using OTRS 6 with RHEL

Thanks in Advance
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alexus
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Re: Help needed with errors

Post by alexus »

Hello,

1. LayoutCIClassReference.pm it's not original OTRS module.
2. You have some issues with Customer backend settings perhaps.
Alexey Yusov

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skullz
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Re: Help needed with errors

Post by skullz »

are u using 3rd party addon ? ITSM-CIAttributeCollection ?

if yes, go to Agent::CommonJS###100-ConfigurationManagement

makesure at least, these value exist.

- ITSM.Agent.ConfigItem.Search.CIAttrColl.js
- ITSM.UI.ConfigItemActionRow.js
- ITSM.Agent.ConfigItem.Dashboard.js
- ITSM.Agent.ConfigItem.Search.js
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