It's counted with CustomerID set as CustomerIDRaw.
Code: Select all
https://OTRSHOST/index.pl?Action=AgentTicketSearch;Subaction=Search;CustomerIDRaw=CUSTOMERID
But if i'll change parameter from CustomerIDRaw to CustomerID
Code: Select all
https://OTRSHOST/index.pl?Action=AgentTicketSearch;Subaction=Search;CustomerID=CUSTOMERID
I've already checked FulltextIndex (it's showing 100%)
Code: Select all
./otrs.Console.pl Maint::Ticket::FulltextIndex --status
Indexed Articles: 100.0% (789415/789415)
I'm using right now znuny 6.0.35.
Anyone got similiar problem?
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It was a problem with index in postgresdb. Reindexing resolved issue.