Is there a way to allow special groups to skip locks?
E.g. special agents shall be able to modify tickets according to new details or information got.
Right now, if the ticket is assigned to a different person, the agent has to change owner, to edit, and to change owner back
This is required for all major operations:
- reply
- note
- merge
- forward
Is there a way to allow special agents this changes without changing the ownership?
How to make special groups to skip locks?
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How to make special groups to skip locks?
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Re: How to make special groups to skip locks?
what about using responsible?
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Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com