SOAP ConfigGetItem got message ConfigItemGet.AccessDenied

Moderator: crythias

Post Reply
sbogeman
Znuny newbie
Posts: 6
Joined: 27 Jul 2020, 06:38
Znuny Version: 5.0.0
Real Name: sandy

SOAP ConfigGetItem got message ConfigItemGet.AccessDenied

Post by sbogeman »

Hi all,

I am trying to make a webservice SOAP call to OTRS v5.6
I have configured webservice : GenericConfigItemConnectorSOAP
Image


I am calling as superuser or as root@localhost

I have checked the class is having permission for itsm-configitem
Image

And super user is also having permission r/w to itsm-configitem
Image

But when i try to call got return :
<ErrorCode>ConfigItemGet.AccessDenied</ErrorCode><ErrorMessage>ConfigItemGet: Can not get configuration item!</ErrorMessage>

I think i have setup the permission to rw , but still got error. Other user that having rw to itsm-configitem also having error.
If i login ot OTRS portal, i can see the config item there.

Any thing i missed? Please kindly help
sbogeman
Znuny newbie
Posts: 6
Joined: 27 Jul 2020, 06:38
Znuny Version: 5.0.0
Real Name: sandy

Re: SOAP ConfigGetItem got message ConfigItemGet.AccessDenied

Post by sbogeman »

Turns out i need to know the configitem id,if not exist the message is access denied
Post Reply