OTRS 6.0.18

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Farrugiata
Znuny newbie
Posts: 1
Joined: 25 Oct 2021, 13:46
Znuny Version: 6.0.18
Real Name: Adrian Farrugia

OTRS 6.0.18

Post by Farrugiata »

Hi I am testing using OTRS community edition and im having trouble with one particular setup. I have created a customer and linked all related groups/queues and services, however i wish to have the service in itself visible for the CustomerOverview page.
Can someone assist me?
shawnbeasley
Znuny Employee
Posts: 132
Joined: 13 Sep 2021, 09:38
Znuny Version: Znuny 6.3.x
Real Name: Shawn Beasley
Company: Znuny

Re: OTRS 6.0.18

Post by shawnbeasley »

You will have to add the column to the template.

Kernel/Output/HTML/Templates/Standard/CustomerTicketOverview.tt

You should make a copy in

Custom/Kernel/Output/HTML/Templates/Standard/CustomerTicketOverview.tt

then modify it.
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