Counting of Reply-Templates

Moderator: crythias

Post Reply
dsepeur
Znuny newbie
Posts: 19
Joined: 30 Sep 2019, 15:05
Znuny Version: 6 community edition
Real Name: Daniel Sepeur
Company: TREND Service GmbH

Counting of Reply-Templates

Post by dsepeur »

Hi @all,

im wondering whether its possible to count which reply template is used how often in OTRS 6.
A simple counter file or db-table outside of the OTRS db structure will do the job.

Is such a thing possible?

Thanks alot

Daniel
reneeb
Znuny guru
Posts: 5018
Joined: 13 Mar 2011, 09:54
Znuny Version: 6.0.x
Real Name: Renée Bäcker
Company: Perl-Services.de
Contact:

Re: Counting of Reply-Templates

Post by reneeb »

There isn't such a counter. You would have to develop a solution for that.
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
wurzel
Znuny guru
Posts: 3224
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: Counting of Reply-Templates

Post by wurzel »

Hi,

is it not stored in the history table? There might be an SQL for that ;-)

Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
Post Reply