Login button not responsive

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Sevans
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Joined: 03 Nov 2021, 18:15
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Real Name: Scott
Company: Fast Lane Consulting and Education Services Limite

Login button not responsive

Post by Sevans »

Hi All,

My company is using OTRS: ITSM 4 and we've encountered an issue since Monday in which the Login button does not work at all. I understand that this can be caused by updates occurring however no updates were done on this. I read that someone on the forum had the same issue which was resolved by removing the 'disabled="disabled" line from Kernel/Output/HTML/Templates/Standard/Login.tt. I have tried that myself however the issue was still present. I've also reset the VM machine and checked the current time compared to the ESX but no issue on that end. Would anyone else have any suggestions that I could try to resolve this issue? Apologies ahead of time as I'm not well versed in Linux.

Thanks
root
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Re: Login button not responsive

Post by root »

Hi,

check if the filesystem of your linux server has enough space available. If this is the case the temporary created javascript files can't be created and delivered to your browser. Without proper generated JS files you won't be able to login.

- Roy
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Sevans
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Re: Login button not responsive

Post by Sevans »

Hi Roy,

Thank you for your reply. I have checked the filesystem space of our linux server and we've only used 393M out of 4.1G.

Many Thanks
root
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Re: Login button not responsive

Post by root »

Hi,

Then check your browser console and see if there are all files loaded (no 4xx or 5xx errors) and no errors in the Javascript console. Any recent changes on the client side like GPOs, etc?

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
Sevans
Znuny newbie
Posts: 5
Joined: 03 Nov 2021, 18:15
Znuny Version: 4 Free
Real Name: Scott
Company: Fast Lane Consulting and Education Services Limite

Re: Login button not responsive

Post by Sevans »

Hello,

I checked on the browser console for Edge and Chrome and found 3 "Uncaught TypeError: Core.App.Ready is not a function" issues. Now looking at this error, some suggestions include running 'OTRS rebuild default config' & delete the 'otrs.LoaderCache.pl'. Both of which I did and then restarted Apache however the error messages are still there and so is the issue itself.

There were no GPO changes that have been done. Initially the only thing that I thought could of caused this was the clock change over the weekend however as I mentioned in my initial post, both VM and ESX time are correct.

Many Thanks
skullz
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Re: Login button not responsive

Post by skullz »

Try

- bin/otrs.DeleteCache.pl
- bin/otrs.LoaderCache.pl -o delete
- delete everything under /opt/otrs/var/tmp/
- restart webserver

Good luck
Sevans
Znuny newbie
Posts: 5
Joined: 03 Nov 2021, 18:15
Znuny Version: 4 Free
Real Name: Scott
Company: Fast Lane Consulting and Education Services Limite

Re: Login button not responsive

Post by Sevans »

Try

- bin/otrs.DeleteCache.pl
- bin/otrs.LoaderCache.pl -o delete
- delete everything under /opt/otrs/var/tmp/
- restart webserver

Good luck


Thanks for the suggestion. I ran both commands, ensured that tmp was empty, and restarted webserver however the issue unfortunately is still there :(
jojo
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Re: Login button not responsive

Post by jojo »

I suggest to upgrade to a more actual version instead tryin to fix things in this unsecure and outdated version
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

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Sevans
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Re: Login button not responsive

Post by Sevans »

Hi All,

Sorry for the delayed response, just wanted to say that it's now working. I think Skullz's fix resolved the issue as when I returned on Monday, OTRS was up and running. I appreciate everyone's help.
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