How can I change the order of fields

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fantinirp
Znuny newbie
Posts: 15
Joined: 28 Oct 2021, 19:29
Znuny Version: 5.0.8
Real Name: Joshua Fantini

How can I change the order of fields

Post by fantinirp »

Hello guys!
How can I change the order of fields when opening calls in Customer?

I added a dynamic field, but it was the last option, I would like to leave it above the "TEXT".

At the moment the order is like this:

1- TO
2- SERVICES
3- SUBJECT
4- TEXT
5- ATTACHMENT
6- PRIORITY
7- MY DYNAMIC FIELD

I would like to place the dynamic field (7) in third place, just below services.

thanks!
fantinirp
Znuny newbie
Posts: 15
Joined: 28 Oct 2021, 19:29
Znuny Version: 5.0.8
Real Name: Joshua Fantini

Re: How can I change the order of fields

Post by fantinirp »

UPDAT: my version OTRS 5.0.8
zzz
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Real Name: Emin
Company: Efflux GmbH
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Re: How can I change the order of fields

Post by zzz »

Hey,

There is no 'easy' way to do that. You can either change the template file or write your own JavaScript that moves the field on page load.

— Emin
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wurzel
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Znuny Version: x.x.x
Real Name: Florian

Re: How can I change the order of fields

Post by wurzel »

Hi,

... or use a process dialogue.

Flo
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