Email Child Ticket - outgoing Email fails

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DominikSPS
Znuny newbie
Posts: 5
Joined: 03 Sep 2020, 16:47
Znuny Version: 7.0
Real Name: Dominik Rottmann

Email Child Ticket - outgoing Email fails

Post by DominikSPS »

Hi Everyone!

I noticed a strange problem in my otrs system and i don`t know what i should try next.
Here ist the problem:

When i split a Ticket (A) into a new Queue with the split option, the email child ticket gets created but all outgoing emails from this child ticket will fail.
The only error i get: Could not send message to server: 554, Enter mail, end with "." on a line by itself !


The email adress works fine and all email addresses are written correctly, but somehow otrs has a problem to send outgoing emails from this Email child ticket.

Does anyone knows this issue?

My System:
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CentOS 6
Zununy 6.0.36 (community Edition)
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