Customer user assignt to two customers

[mlammert]

Dear Community,

I have a problem that a customer user wants to have his two facilities as independent customers. The two facilities should be viewable by supervisors but not by simple employees. They should only see the open tickets from their facility.

How can I assign multiple customer IDs to one customer user?

Thanks a lot
M. Lammert

[wurzel]

Hi,

https://doc.otrs.com/doc/manual/admin/6 ... er-backend

Chapter
Customer with Multiple IDs (Company Tickets)

customer ids must be separated with ; and the mapping must be adjusted.


kind regards
Flo