Hey Guy,
how can i create monthly tickets automatically ? I want to have the same ticket every month. Like a reminder.
Because my system uses SSO, I don't want to create a shell script with a username and password in clear text and start it via CronJob. Do you have any other ideas ?
Automatically create monthly tickets
Moderator: crythias
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Re: Automatically create monthly tickets
Hi,
Wait for Znuny 6.3.1, there is a feature for this.
- Roy
Wait for Znuny 6.3.1, there is a feature for this.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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- Moderator
- Posts: 10169
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
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Re: Automatically create monthly tickets
I do this with mutt and crontab.
Something like:
Something like:
Code: Select all
00 9 1 * * echo "Don't forget to do this monthly thing" | mutt otrs@otrsdomain.com -s "Monthly Event Subject"
00 9 1 * * cat /path/to/emailbody.txt | mutt otrs@otrsdomain.com -s "Another Monthly Event Subject"
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Automatically create monthly tickets
Hi,
yes, cron and you can pipe it directly to Postmaster Read.
Flo
yes, cron and you can pipe it directly to Postmaster Read.
Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
Re: Automatically create monthly tickets
For everyone who wants to know how it works.
https://doc.znuny.org/doc/manual/admin/ ... tings.html (Via Command Line Program and Procmail (otrs.Console.pl Maint::PostMaster::Read))
Thank you guys
https://doc.znuny.org/doc/manual/admin/ ... tings.html (Via Command Line Program and Procmail (otrs.Console.pl Maint::PostMaster::Read))
Thank you guys
Code: Select all
*/5 * * * * cat doc/sample_mails/test-Email-utf8.box | bin/otrs.Console.pl Maint::PostMaster::Read