Add "BusinessArea" AD attribute in search ticket function

[alek12z]

Hi we have OTRS 6.0.30 version, connected to AD via LDAP to get users as customers.

I would like to set "BusinessArea" attribute from AD, where we can see tickets coming from different Business Units(snip 001).

So far, i was able to set it under "Customer ticket information" as additonal field, but can't get them in search export result.

Tried and experimented a bit under DynamicFieldFromCustomerUser::Mapping (snip 002), under "UserFirstname" changed to "businessArea",and i can see it in export, under "CustomerID", but then got many errors in system log:

Fri Dec 10 11:47:17 2021 (Europe/Stockholm) error OTRS-CGI-86 DynamicField businessArea in DynamicFieldFromCustomerUser::Mapping must be set in system and valid.

Is there are a way to pull up AD attributes in search ticket function?

KR,

Aleksandar.

[alexus]

Hi,

1. Check DF type. It should be dropdown
2. Check DF the mapping event module is active
3. Check if there it work for one ticket at least (in ticket history)