I've successfully managed to setup the incoming mail service via Office365 and been struggling with outgoing mails. I'm getting the following errors;
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There was an error executing Execute() in Kernel::System::Console::Command::Maint::Email::MailQueue: ERROR: OTRS-otrs.Console.pl-Maint::Email::MailQueue-25 Perl: 5.26.3 OS: linux Time: Tue Dec 14 14:07:18 2021
error OTRS-otrs.Console.pl-Maint::Email::MailQueue-25 CommunicationLog(ID:1635,AccountType:-,AccountID:-,Direction:Outgoing,Transport:Email,ObjectLogType:Message,ObjectLogID:1725)::Kernel::System::MailQueue => Permanent sending problem or we reached the sending attempt limit. Message will be removed
Tue Dec 14 14:07:18 2021 (Europe/London) error OTRS-otrs.Console.pl-Maint::Email::MailQueue-25 CommunicationLog(ID:1635,AccountType:-,AccountID:-,Direction:Outgoing,Transport:Email,ObjectLogType:Message,ObjectLogID:1725)::Kernel::System::MailQueue => Message could not be sent! Error message: Envelope to 'root@localhost' not accepted by the server: 501, 5.1.4 Recipient address reserved by RFC 2606
Tue Dec 14 14:07:18 2021 (Europe/London) error OTRS-otrs.Console.pl-Maint::Email::MailQueue-25 CommunicationLog(ID:1635,AccountType:-,AccountID:-,Direction:Outgoing,Transport:Email,ObjectLogType:Message,ObjectLogID:1725)::Kernel::System::Email => Error sending message using backend 'Kernel::System::Email::SMTPTLS'.
Tue Dec 14 14:07:18 2021 (Europe/London) error OTRS-otrs.Console.pl-Maint::Email::MailQueue-25 CommunicationLog(ID:1635,AccountType:-,AccountID:-,Direction:Outgoing,Transport:Email,ObjectLogType:Message,ObjectLogID:1725)::Kernel::System::Email::SMTP => Envelope to 'root@localhost' not accepted by the server: 501, 5.1.4 Recipient address reserved by RFC 2606
Tue Dec 14 14:06:17 2021 (Europe/London) error OTRS-otrs.Console.pl-Maint::Email::MailQueue-25 There was an error executing Execute() in Kernel::System::Console::Command::Maint::Email::MailQueue: ERROR: OTRS-otrs.Console.pl-Maint::Email::MailQueue-25 Perl: 5.26.3 OS: linux Time: Tue Dec 14 14:06:17 2021
Tue Dec 14 14:06:17 2021 (Europe/London) error OTRS-otrs.Console.pl-Maint::Email::MailQueue-25 CommunicationLog(ID:1634,AccountType:-,AccountID:-,Direction:Outgoing,Transport:Email,ObjectLogType:Message,ObjectLogID:1723)::Kernel::System::MailQueue => Permanent sending problem or we reached the sending attempt limit. Message will be removed