Hey Everyone,
I'm trying to build a new SLA that counts until the next business day. For example, if I open a new ticket today at 10 o'clock, the SLA counts until tomorrow evening. And if I open a new ticket today at 3 o'clock for example, the SLA still counts until tomorrow evening.
Is there a way to do this?
Thanks in advance.
I'm using OTRS 6 with CentOS 7
Next Business Day SLA
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Re: Next Business Day SLA
Hi,
This is not possible. The current SLAs considering just a fixed amount of minutes during the working time calender(s). This might need customizations by a skilled developer.
- Roy
This is not possible. The current SLAs considering just a fixed amount of minutes during the working time calender(s). This might need customizations by a skilled developer.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?