Hi everyone
Not long ago i've updated my production from znuny 6.0.x, first to znuny 6.1.2, then to znuny 6.2.2.
It was different than update on my test server (on my test i've updated znuny as fast as packages where published).
When update was completed i've upgraded itsm packages to latest version.
I didn't update them when update to 6.1.2 was done.
Now i'm getting some errors with DeamonsTasks
Message: Can't locate Kernel/System/DynamicField/ObjectType/ITSMChange.pm in @INC
(you may need to install the Kernel::System::DynamicField::ObjectType::ITSMChange module)
(@INC contains: /opt/znuny-6.1.2/Custom /opt/znuny-6.1.2/Kernel/ ... )
Of course i've already used otrs.Console.pl command - deleted caches, rebuild configuration).
And now i'm thinking that there's some kind of link in latest ITSM bundle (6.2) to older version - @INC contains not actual znuny version.
Any advice guys?
(yes... i know in docs there's a smooth statement: Update installed packages but i just forget about it ^^ )
[solved] ITSM problem after update
Moderator: crythias
[solved] ITSM problem after update
Last edited by Reedu on 11 Jan 2022, 15:24, edited 1 time in total.
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- Administrator
- Posts: 3968
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
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Re: ITSM problem after update
Hi,
Looks like you did not stop the daemon / cronjon for the app user during the update and he's using the now outdated symlink?
- Roy
Looks like you did not stop the daemon / cronjon for the app user during the update and he's using the now outdated symlink?
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
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Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: ITSM problem after update
Yep, it seems so.
There was some zombies that didn't died after stop and i didn't checked it second time.
I've killed them, ressurected daemon - now it's working as it should
Thank you Roy!
There was some zombies that didn't died after stop and i didn't checked it second time.
I've killed them, ressurected daemon - now it's working as it should
Thank you Roy!