How to create e-mail tickets via REST API?

[cilap]

Hi there,

anyone here, who has already created a REST API integration with znuny?
I need an option to create an e-mail ticket via API.
This ticket has to be sent to the target, like an e-mail ticket.
And I also need to be able to provide attachments to this tickets.

Is there any example doc how to setup API and code how to do it?

[root]

Hi,

Do you talk about Perl API or GenericInterface API?

- root

[cilap]

I have changed my topic

preferably REST API or the older WebService API
callers will be remote as JS, php, ruby and java

Also not clear if I need a specific Znuny version to have all features, like 6.1.x?

[root]

Hi,

if it's called REST or Web service API is just a naming discussion I will not open here. Your set for the Generic Interface (Web service in Admin area).

Since version 5 of the Community Edition Znuny provides this free add-on: https://github.com/znuny/Znuny4OTRS-GIArticleSend
Starting with Znuny 6.1 it's included in the framewort.

With the parameter 'ArticleSend => 1' in the article structure it is possible. The forum search should bring proper examples, here's one in PHP for version 6: https://github.com/rkaldung/otrs-gi-rest-php

- Roy