Merge requires lock on bulk / merge for roles?

[hkais]

Hi there,

is there any way to be able to do a merge in bulk on a search result page?

found this, and set it to disabled: but does not help in that case

Code: Select all

Ticket::Frontend::AgentTicketMerge###RequiredLock

Also is it possible to limit the merge function to only specific roles?

[Johannes]

Hi,

is there any way to be able to do a merge in bulk on a search result page?

This is already possible:

Bulk Action - Ticket - senacor 2022-02-25 09-06-32.png

Also is it possible to limit the merge function to only specific roles?

Using ACLs it should be something like this (https://doc.znuny.org/doc/manual/admin/ ... ation.html):
It limits the Bulk Action (which includes the merge) to specific roles.

Code: Select all

# Disable ATBulk for all user
    Properties => {
    },

    PossibleNot => {
        Action => [
            'AgentTicketBulk',
        ],
    },


# Enable ATBulk for special role
    Properties => {
            User => {
                Role => [
                    'SpecialRoleGoesHere',
                ],
            },
    },

    Possible => {
        Action => [
            'AgentTicketBulk',
        ],
    },

Regards

[hkais]

Hi,

is there any way to be able to do a merge in bulk on a search result page?

This is already possible:

Sadly cannot confirm

Screenshot_02698.png

Also is it possible to limit the merge function to only specific roles?
Using ACLs it should be something like this (https://doc.znuny.org/doc/manual/admin/ ... ation.html):
It limits the Bulk Action (which includes the merge) to specific roles.

Code: Select all

# Disable ATBulk for all user
    Properties => {
    },

    PossibleNot => {
        Action => [
            'AgentTicketBulk',
        ],
    },


# Enable ATBulk for special role
    Properties => {
            User => {
                Role => [
                    'SpecialRoleGoesHere',
                ],
            },
    },

    Possible => {
        Action => [
            'AgentTicketBulk',
        ],
    },

Regards

Okay will read and try to implement a ACL. Thx so far

[reneeb]

is there any way to be able to do a merge in bulk on a search result page?

Maybe https://opar.perl-services.de/dist/QuickMerge-6.0.2 helps

[Johannes]

Sadly cannot confirm

But the merge button is there? Whats the problem?
EDIT:
Merge to ticket...merge to oldest...
What did I miss?