error: OTRS Scheduler Daemon Cron: ArticleSearchIndexRebuild

[hkais]

Hi there,

I have a scheduler running to process the new article index.

After a reboot, during the processing the articles, getting now this

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[b]subject[/b]: OTRS Scheduler Daemon Cron: ArticleSearchIndexRebuild

Error: Active indexing process already running! Skipping...

so it is popping up again and probably the last time caused by a automatic update of packages.
Is there a way to reset the status to normal, so that the cron can restart its job as normal?

[Johannes]

Hi,

did you start the indexing "manual" ?
It should only happen when there is an active worker running, most of the time started manually.
Or when a reboot happened without stopping the daemon first, often by accident. Then there is a chance that there is a leftover PID entry in the db.
You can start the process by hand again and add a "--force". Wait until it is finished with the current set of tickets and the error should not happen again. Or you can delete the entry in the table "process_id". Whatever fits your need.

[hkais]

Hi Johannes,

thank you for feedback

did you start the indexing "manual" ?

It was created due to a reboot. No manual starting.
If on shutdown the daemon exceeds (afaik 90sec) it is getting terminated hard.

Or when a reboot happened without stopping the daemon first, often by accident. Then there is a chance that there is a leftover PID entry in the db.

Or you can delete the entry in the table "process_id". Whatever fits your need.

good to know

You can start the process by hand again and add a "--force". Wait until it is finished with the current set of tickets and the error should not happen again.

fixed it by triggering to run 1 article indexing manually.