Tickets which are closed are keeping their state: locked
This results into that the users are getting shown closed tickets as locked. E.g. this locked tickets are about 50% already closed:
I searched around and found
Code: Select all
Ticket::UnlockStateType
Code: Select all
new
open
Code: Select all
closed
Code: Select all
closed successful
closed unsuccessful
Code: Select all
sudo -u otrs /opt/otrs/bin/otrs.Console.pl Maint::Ticket::UnlockTimeout
Unlocking tickets that are past their unlock timeout...
Done.