Is there a way to visualize reports like this:
a overview of tickets per agent
which is showing
* ticket subject
* ticket prio
* ticket state
* ticket age in days
* last change date
* escalated total time in hours/minutes
per day
per week
per month
Why?
have to create reports for benefits reporting
for agents who work well on process requirements shall get benefits paid at end of month
How to create a report with owner, ticket ages, esclation ages?
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How to create a report with owner, ticket ages, esclation ages?
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Re: How to create a report with owner, ticket ages, esclation ages?
Just use ticket list object in the reporting. It contains all the information you need, as far as I can tell right now.