Close Ticket - Add Hyperlink

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jamiegriffiths
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Posts: 9
Joined: 18 Jun 2021, 08:55
Znuny Version: OTRS6
Real Name: Jamie Griffiths

Close Ticket - Add Hyperlink

Post by jamiegriffiths »

We would like to add an external Survey link to every closed ticket,

I am assuming we can do this from one of the templatess, I have checked

templates/Standard/NotificationEvent/Email

but I dont seem to see a closed ticket template,

could someone let me know the location or the name of the file please?

thanks
skullz
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Joined: 24 Feb 2012, 03:58
Znuny Version: LTS and Features
Real Name: Mo Azfar
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Re: Close Ticket - Add Hyperlink

Post by skullz »

There no notification for ticket close by default.
Create it manually by Admin > Ticket Notification

Code: Select all

Event - TicketStateUpdate

Ticket Filter - State > closed successful, closed unsuccessful

Recipient - customer

Body - put the external survey link there
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