Addition of country categories on OTRS Platform
How to create a dynamic field for country categories and make it show on the customer ticket screen
And How to add Set up a Customer CC Field and make it show on on the customer ticket screen
OTRS Version 6
Addition of country categories on OTRS Platform
Moderator: crythias
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- Znuny Employee
- Posts: 132
- Joined: 13 Sep 2021, 09:38
- Znuny Version: Znuny 6.3.x
- Real Name: Shawn Beasley
- Company: Znuny
Re: Addition of country categories on OTRS Platform
Hi,
start off by installing https://www.znuny.com/en/add-ons/znuny4otrs-repository for ((OTRS)) Community Edition, or updating to the Latest Znuny Feature Branch.
Install Znuny4OTRS-AdvancedDynamicFields.
Then you can add the required dynamic fields like normal.
Use the Dynamic Field Screens admin tile to configure the field to be shown in CustomerTicketMessage.
Without the add-on, you can manually add the fields via the system configuration item
Ticket::Frontend::CustomerTicketMessage###DynamicField
HTH
start off by installing https://www.znuny.com/en/add-ons/znuny4otrs-repository for ((OTRS)) Community Edition, or updating to the Latest Znuny Feature Branch.
Install Znuny4OTRS-AdvancedDynamicFields.
Then you can add the required dynamic fields like normal.
Use the Dynamic Field Screens admin tile to configure the field to be shown in CustomerTicketMessage.
Without the add-on, you can manually add the fields via the system configuration item
Ticket::Frontend::CustomerTicketMessage###DynamicField
HTH
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- Znuny newbie
- Posts: 4
- Joined: 04 Apr 2022, 08:47
- Znuny Version: 6.0
- Real Name: Ayodele Olafare
- Company: Sabi
Re: Addition of country categories on OTRS Platform
Thanks for the feedback.
i will try that and revert
i will try that and revert
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- Znuny newbie
- Posts: 4
- Joined: 04 Apr 2022, 08:47
- Znuny Version: 6.0
- Real Name: Ayodele Olafare
- Company: Sabi
Re: Addition of country categories on OTRS Platform
Still not working. i was able to follow the steps but not showing up on the customer's ticket
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- Znuny newbie
- Posts: 4
- Joined: 04 Apr 2022, 08:47
- Znuny Version: 6.0
- Real Name: Ayodele Olafare
- Company: Sabi
Re: Addition of country categories on OTRS Platform
Thanks, I was able to make it work with the steps