New Ticket Types?

[hkais]

Is there a way to define new Ticket Types like
- E-Mail Ticket
- Phone Ticket

e.g. would like to define something like
- Messenger Ticket
- Meeting Ticket

hint: using Znuny 6.0.39 if already available in later znuny versions

[hkais]

no hints here?

I have found the Ticket types (Ticket::Type)
But still having not my requirements matched, since I have to define Type e.g. Messenger as phone and as e-mail ticket. And both would be not right

[reneeb]

Those new types need more work:
* probably a new article backend (see https://github.com/znuny/Znuny/tree/dev ... le/Backend)
* new frontend modules like Kernel::Modules::AgentTicketPhone *::AgentTicketEmail
* and probably much more...

[hkais]

Those new types need more work:
* probably a new article backend (see https://github.com/znuny/Znuny/tree/dev ... le/Backend)
* new frontend modules like Kernel::Modules::AgentTicketPhone *::AgentTicketEmail
* and probably much more...

I am not getting fully your message.
Is Znuny already working on such features or is this a request to get started to help to implement the requirements?

[reneeb]

This is just an incomplete list of things you have to implement if you want to support other channels (or types) than just email and phone tickets...