Is there a way to define new Ticket Types like
- E-Mail Ticket
- Phone Ticket
e.g. would like to define something like
- Messenger Ticket
- Meeting Ticket
hint: using Znuny 6.0.39 if already available in later znuny versions
New Ticket Types?
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New Ticket Types?
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Re: New Ticket Types?
no hints here?
I have found the Ticket types (Ticket::Type)
But still having not my requirements matched, since I have to define Type e.g. Messenger as phone and as e-mail ticket. And both would be not right
I have found the Ticket types (Ticket::Type)
But still having not my requirements matched, since I have to define Type e.g. Messenger as phone and as e-mail ticket. And both would be not right
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Re: New Ticket Types?
Those new types need more work:
* probably a new article backend (see https://github.com/znuny/Znuny/tree/dev ... le/Backend)
* new frontend modules like Kernel::Modules::AgentTicketPhone *::AgentTicketEmail
* and probably much more...
* probably a new article backend (see https://github.com/znuny/Znuny/tree/dev ... le/Backend)
* new frontend modules like Kernel::Modules::AgentTicketPhone *::AgentTicketEmail
* and probably much more...
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Re: New Ticket Types?
I am not getting fully your message.reneeb wrote: ↑02 May 2022, 09:43 Those new types need more work:
* probably a new article backend (see https://github.com/znuny/Znuny/tree/dev ... le/Backend)
* new frontend modules like Kernel::Modules::AgentTicketPhone *::AgentTicketEmail
* and probably much more...
Is Znuny already working on such features or is this a request to get started to help to implement the requirements?
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Re: New Ticket Types?
This is just an incomplete list of things you have to implement if you want to support other channels (or types) than just email and phone tickets...
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