Send email when create new ticket from webService in OTRS 5.0

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caragon
Znuny newbie
Posts: 4
Joined: 08 Apr 2022, 15:53
Znuny Version: 5.0
Real Name: Carlos

Send email when create new ticket from webService in OTRS 5.0

Post by caragon »

Helo,

I'm working with version 5.0.28, I can create tickets from the webService, but I can't get the emails to be sent.

I've tried setting up notifications when a new ticket is created, but it doesn't work

Thanks in advance
jojo
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Re: Send email when create new ticket from webService in OTRS 5.0

Post by jojo »

OTRS 5 is outdated and has known vulnerabilities. So please upgrade to a supported version
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root
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Re: Send email when create new ticket from webService in OTRS 5.0

Post by root »

caragon wrote: 28 Apr 2022, 10:55 Helo,

I'm working with version 5.0.28, I can create tickets from the webService, but I can't get the emails to be sent.

I've tried setting up notifications when a new ticket is created, but it doesn't work

Thanks in advance
Let me answer: this is not possible with version 5 out-of-the-box, but you could use this free add-on: https://github.com/znuny/Znuny4OTRS-GIA ... ee/master5

Besides this, you should really update ;-)

- Roy
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