Good afternoon!
I need to create an ACL which, when the call is of type INCIDENT in the HELP DESK queue and after the call has assumed the OPEN state, when clicking on RECLASSIFY, only the DIAGNOSIS state is available. And after showing the states normally!
Can someone help me?
Thanks in advance for your availability!
HELP - Listas de controle de acesso (ACL)
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HELP - Listas de controle de acesso (ACL)
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