HELP - Listas de controle de acesso (ACL)

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1975
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Joined: 10 Mar 2022, 16:56
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Real Name: Tatiana Sampaio
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HELP - Listas de controle de acesso (ACL)

Post by 1975 »

Good afternoon!

I need to create an ACL which, when the call is of type INCIDENT in the HELP DESK queue and after the call has assumed the OPEN state, when clicking on RECLASSIFY, only the DIAGNOSIS state is available. And after showing the states normally!

Can someone help me?
Thanks in advance for your availability!
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