quick question/scenario: OTRS uses a readonly customer database, that i fill/sync with external tools/scripts. I usually run this script at night, followed by a "/usr/share/otrs/bin/otrs.Console.pl Maint::Cache::Delete", so that changes in a customer are directly reflected in the customer information in tickets, and also generic agent/notifications can run properly (for example, when a priority of a customer has changed over night).
However, we now have changes that need to be reflected immediately (e.g. an account manager tells us to flag a customer with a certain flag), and those changes are not reflected in otrs for my agent. Unless i run a cache delete. However, this cache delete is disruptive (e.g. agents see the "otrs daemon is not running" briefly, and i am not sure what other impact they have).
Then i saw you can give the /usr/share/otrs/bin/otrs.Console.pl Maint::Cache::Delete a "--type" parameter, other than
I did not find documentation about all the different types of cache there are. Which one would fit my requirement, of deleting the cache from a customer ("the customer database cache")?[--type ...] - Define the type of cache which should be deleted (e.g. Ticket or StdAttachment).
Thanks in advance