Migrating from OTRS to Znuny,old tickets don't show HTML body

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chiel821
Znuny newbie
Posts: 9
Joined: 30 Mar 2022, 14:54
Znuny Version: 6.0.40
Real Name: Chiel de Vries

Migrating from OTRS to Znuny,old tickets don't show HTML body

Post by chiel821 »

Hello,

I'm migrating from OTRS 5.0.11 to Znuny 6.3

All went well but the old tickets that have been migrated have HTML tags. In the old OTRS 5.0.11 version that I have the tickets are formatted using these tags. In the new Znuny 6.3 install the HTML tags are used and tickets / body are shown as normal text.

Is there a way so that HTML is used in showing the tickets?
root
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Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
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Re: Migrating from OTRS to Znuny,old tickets don't show HTML body

Post by root »

Hi,

This sounds to me like you use ArticleSTorageFS and have to forget to copy the article/attachments. Does your 5.0.11 had content in var/articles/?

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