[Solved] Queue View not refreshing

[chrotha]

Hello everyone,

I've been having some issues with the Queue View Refresh.
Our agents have been telling us that the Queue View is not update, even if they have the Overview Refresh Time at two minutes.
After a bit of inspecting, we found an error that's given every two minutes, in the Queue View, as show in the print below

Screenshot_2.png

This is the code that's returning the error:

Code: Select all

if($('#Fulltext')&&$('#Fulltext').val().length){return;}

I'm currently using RHEL 8.5 and using OTRS 6.0.40.

Any help with this issue would be appreciated. If you need anymore information, I'm happy to provide.

Thanks in advance

[root]

Hi,

I would guess this bug is the cause: https://github.com/znuny/Znuny/issues/237

Two possibilities: enable fulltext search toolbar or upgrade to at least 6.0.41

- Roy

[chrotha]

Hey Roy,

Thanks for the reply, I'll be trying the first option, we'll most likely update since a newer version is out.