Foward Templates not working/showing

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iclaude
Znuny newbie
Posts: 97
Joined: 31 Mar 2016, 10:30
Znuny Version: OTRS 6.0.30
Real Name: Claude Chelene

Foward Templates not working/showing

Post by iclaude »

Greetings,

I am using OTRS 6.0.30 Community Edition and I having some issues with Foward templates for a particular queue.

I have created the Foward Templates and I have assigned Them in the Template-Queue option in Admin.

It is only showing the Answer templates and the option to Foward is not showing at all.

Best Regards
OTRS 6
shawnbeasley
Znuny Employee
Posts: 132
Joined: 13 Sep 2021, 09:38
Znuny Version: Znuny 6.3.x
Real Name: Shawn Beasley
Company: Znuny

Re: Foward Templates not working/showing

Post by shawnbeasley »

Sorry, but I have to ask, do you have an email or phone article selected, or are you on a note?

Additionally, the feature may be turned off via system configuration settings or an ACL.
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