Hello,
I am getting this error after update from 6.3 to 6.4. resulting in an internal server error:
ERROR: OTRS-CGI-10 Perl: 5.26.1 OS: linux Time: Thu Jul 28 12:04:25 2022
Message: The constructor of Kernel::System::DynamicField::Backend returned undef.
RemoteAddress: xx.xx.xx.xx
RequestURI: /otrs/index.pl
Traceback (9833):
Module: Kernel::System::ObjectManager::_DieWithError Line: 628
Module: Kernel::System::ObjectManager::_ObjectBuild Line: 315
Module: Kernel::System::ObjectManager::Get Line: 201
Module: Kernel::System::Ticket::TicketSearch::TicketSearch Line: 1427
Module: Kernel::Output::HTML::Dashboard::TicketStatsGeneric::Run Line: 152
Module: Kernel::Modules::AgentDashboardCommon::_Element Line: 1013
Module: Kernel::Modules::AgentDashboardCommon::Run Line: 640
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1144
Module: /opt/otrs/bin/cgi-bin/index.pl Line: 39
The constructor of Kernel::System::DynamicField::Backend returned undef. at /opt/znuny-6.4.1/bin/cgi-bin/../../Kernel/System/Ticket/TicketSearch.pm line 1427.
[Thu Jul 28 12:04:25.884556 2022] [cgid:error] [pid 8011] [client 192.168.9.35:56507] End of script output before headers: index.pl, referer: https://xxxxx/otrs/index.pl?Action=AgentDashboard
Please help!
thanks,
Paul
Update from 6.3 to 6.4
Moderator: crythias
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Re: Update from 6.3 to 6.4
Ok, I found out that copying the FAQ.pm from the 6.3 version to the /opt/otrs/Kernel/System/DynamicField/ObjectType/ solved it. However I cannot update the faq to version 6.4. When will this be available?
Thanks
Paul
Thanks
Paul
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Re: Update from 6.3 to 6.4
And I still get an error using OAuth:
[Thu Jul 28 13:17:07 2022] index.pl: Use of uninitialized value in numeric eq (==) at /usr/local/share/perl/5.26.1/Net/POP3.pm line 367.
ERROR: OTRS-CGI-10 Perl: 5.26.1 OS: linux Time: Thu Jul 28 13:17:07 2022
Message: CommunicationLog(ID:1755138,AccountType:-,AccountID:-,Direction:Incoming,Transport:Email,ObjectLogType:Connection,ObjectLogID:3276936)::Kernel::System::MailAccount::POP3S => POP3S: Auth for user xx@xxxx.xx/outlook.office365.com:995 failed!
RemoteAddress: xx.xx.xx.xx
RequestURI: /otrs/index.pl?Action=AdminMailAccount;Subaction=Run;ID=5;ChallengeToken=xxxxxx;
Traceback (6323):
Module: Kernel::System::CommunicationLog::_LogError Line: 535
Module: Kernel::System::CommunicationLog::ObjectLog Line: 303
Module: Kernel::System::MailAccount::POP3::Fetch Line: 275
Module: Kernel::System::MailAccount::MailAccountFetch Line: 649
Module: Kernel::Modules::AdminMailAccount::Run Line: 84
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1144
Module: /opt/otrs/bin/cgi-bin/index.pl Line: 39
I have recreated the oauth token, but no luck.
Thanks
Paul
[Thu Jul 28 13:17:07 2022] index.pl: Use of uninitialized value in numeric eq (==) at /usr/local/share/perl/5.26.1/Net/POP3.pm line 367.
ERROR: OTRS-CGI-10 Perl: 5.26.1 OS: linux Time: Thu Jul 28 13:17:07 2022
Message: CommunicationLog(ID:1755138,AccountType:-,AccountID:-,Direction:Incoming,Transport:Email,ObjectLogType:Connection,ObjectLogID:3276936)::Kernel::System::MailAccount::POP3S => POP3S: Auth for user xx@xxxx.xx/outlook.office365.com:995 failed!
RemoteAddress: xx.xx.xx.xx
RequestURI: /otrs/index.pl?Action=AdminMailAccount;Subaction=Run;ID=5;ChallengeToken=xxxxxx;
Traceback (6323):
Module: Kernel::System::CommunicationLog::_LogError Line: 535
Module: Kernel::System::CommunicationLog::ObjectLog Line: 303
Module: Kernel::System::MailAccount::POP3::Fetch Line: 275
Module: Kernel::System::MailAccount::MailAccountFetch Line: 649
Module: Kernel::Modules::AdminMailAccount::Run Line: 84
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1144
Module: /opt/otrs/bin/cgi-bin/index.pl Line: 39
I have recreated the oauth token, but no luck.
Thanks
Paul
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Re: Update from 6.3 to 6.4
Hi Paul,
this is not going to really fix the issue. The 6.4 version of the add-on in not ready. It should be out today. I recommend you roll back to 6.3, until all your installed add-ons are ready, and you can update.
Which other add-ons are you using?
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Re: Update from 6.3 to 6.4
When you're having mailbox issues, it's good to send the output bin/otrs.Console.pl Maint::PostMaster::MailAccountFetch --debug, to give us a larger picture. But here, I would again roll back, until all packages are ready.paullef wrote: ↑28 Jul 2022, 13:20 And I still get an error using OAuth:
[Thu Jul 28 13:17:07 2022] index.pl: Use of uninitialized value in numeric eq (==) at /usr/local/share/perl/5.26.1/Net/POP3.pm line 367.
ERROR: OTRS-CGI-10 Perl: 5.26.1 OS: linux Time: Thu Jul 28 13:17:07 2022
Message: CommunicationLog(ID:1755138,AccountType:-,AccountID:-,Direction:Incoming,Transport:Email,ObjectLogType:Connection,ObjectLogID:3276936)::Kernel::System::MailAccount::POP3S => POP3S: Auth for user xx@xxxx.xx/outlook.office365.com:995 failed!
RemoteAddress: xx.xx.xx.xx
RequestURI: /otrs/index.pl?Action=AdminMailAccount;Subaction=Run;ID=5;ChallengeToken=xxxxxx;
Traceback (6323):
Module: Kernel::System::CommunicationLog::_LogError Line: 535
Module: Kernel::System::CommunicationLog::ObjectLog Line: 303
Module: Kernel::System::MailAccount::POP3::Fetch Line: 275
Module: Kernel::System::MailAccount::MailAccountFetch Line: 649
Module: Kernel::Modules::AdminMailAccount::Run Line: 84
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1144
Module: /opt/otrs/bin/cgi-bin/index.pl Line: 39
I have recreated the oauth token, but no luck.
Thanks
Paul
Don't forget to always prepare and test the update.
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Re: Update from 6.3 to 6.4
I recommend following the manual and read the first note in the update manual:shawnbeasley wrote: ↑28 Jul 2022, 13:34 I recommend you roll back to 6.3, until all your installed add-ons are ready, and you can update.
Test your Update
We highly recommend to update on a test instance first.
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Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
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Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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- Znuny newbie
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Re: Update from 6.3 to 6.4
I did seem to get it working...
I had the 995 port in the servername. It gave me the same error I had before. After removing the port it split the auth and access token correctly and it worked.
The faq is fixed (not very nice, but it worked) by adding the <Framework>6.4.x</Framework> to the opm package. I will update it as soon as the official opm is ready.
Thanks
Paul
I had the 995 port in the servername. It gave me the same error I had before. After removing the port it split the auth and access token correctly and it worked.
The faq is fixed (not very nice, but it worked) by adding the <Framework>6.4.x</Framework> to the opm package. I will update it as soon as the official opm is ready.
Thanks
Paul