Company Tickets visible for some Customers

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chrotha
Znuny newbie
Posts: 93
Joined: 29 Jun 2018, 13:44
Znuny Version: 6.x.x/7.0.x
Real Name: Ruben Sardinha

Company Tickets visible for some Customers

Post by chrotha »

Hello everyone,

We're trying to configure a way, so that Customer Tickets are only availabe to certain Customers. I.E. Customer User A can access all the tickets from their Company yet Customer User B can only access the tickets that they opened.

Is this configuration possible?

Thanks in advance.

We're using OTRS 6.0.30 with CentOS 7
shawnbeasley
Znuny Employee
Posts: 132
Joined: 13 Sep 2021, 09:38
Znuny Version: Znuny 6.3.x
Real Name: Shawn Beasley
Company: Znuny

Re: Company Tickets visible for some Customers

Post by shawnbeasley »

You can use the customer group feature, and create a group for customer users to have access to the module.

Activate: CustomerGroupSupport

Create a Group

Assign the customer users to have rw access to this group.
adminbadge.png
Configure the Menu Item: CustomerFrontend::Navigation###CustomerTicketOverview###002-Ticket
company tickets.png
Then only the selected users can use the menu.
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