Hi,
I want to start a new process via an incoming e-mail:
My idea is, that a user, instead of logging first in to OTRS and creating a new process-ticket, simply sends an e-mail with all required info in the subject, and OTRS extracts the necessary dialog-fields-content from that subject-line and creates the process-ticket with them.
This would be a great way to simplify things for the user, as in the further steps of that process, the user is again informed via e-mail, that his desiring, for which that process is intended to, has been performed/granted etc...
Is that possible?
regards,
Félix
SOLVED: Trigger new process via E-Mail
Moderator: crythias
-
- Znuny newbie
- Posts: 6
- Joined: 28 Jan 2022, 15:53
- Znuny Version: 5.0.6
- Real Name: Felix Joussein
SOLVED: Trigger new process via E-Mail
Last edited by felixj on 18 Aug 2022, 10:26, edited 1 time in total.
-
- Znuny Employee
- Posts: 132
- Joined: 13 Sep 2021, 09:38
- Znuny Version: Znuny 6.3.x
- Real Name: Shawn Beasley
- Company: Znuny
Re: Trigger new process via E-Mail
Yes.
- Identify the process by subject or body in a postmaster filter.
- Add in the ProcesssManagementProcessID and ProcessManagementActivityID in the Postmaster Settings
* Additionally save and write any other dynamic fields needed using regex matching groups.
https://www.znuny.org/en/blog/Encapsula ... terFilters
A look in the forums help a bit
viewtopic.php?f=62&t=26905&p=108019&hil ... il#p108019
Happy Hacking!
- Identify the process by subject or body in a postmaster filter.
- Add in the ProcesssManagementProcessID and ProcessManagementActivityID in the Postmaster Settings
* Additionally save and write any other dynamic fields needed using regex matching groups.
https://www.znuny.org/en/blog/Encapsula ... terFilters
A look in the forums help a bit
viewtopic.php?f=62&t=26905&p=108019&hil ... il#p108019
Happy Hacking!
-
- Znuny newbie
- Posts: 6
- Joined: 28 Jan 2022, 15:53
- Znuny Version: 5.0.6
- Real Name: Felix Joussein
Re: Trigger new process via E-Mail
Hi,
thank you for your reply. I was able to follow your instructions, and it worked perfectly!
So thank you very much!
regards,
Félix
thank you for your reply. I was able to follow your instructions, and it worked perfectly!
So thank you very much!
regards,
Félix