Default "Next Ticket state" depends on the language of the agent?

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stefanosimula
Znuny newbie
Posts: 9
Joined: 04 Aug 2022, 11:05
Znuny Version: 6.4.1
Real Name: Stefano Simula

Default "Next Ticket state" depends on the language of the agent?

Post by stefanosimula »

Hi,

I'm using Znuny LTS 6.0.37, with the following setting (Frontend::Agent::View::TicketPhoneNew):

Ticket::Frontend::AgentTicketPhone###StateDefault = open

When I try to open a new ticket using "New phone ticket" from the tickets menu:
  • if the language is set to english, the default state is open, so the settings work correctly
    if the language is set to italiano, the default state is close, so the settings does not work correctly
It seems an issue related to the order of the states.

Any suggestions?

Thanks,
Stefano
shawnbeasley
Znuny Employee
Posts: 132
Joined: 13 Sep 2021, 09:38
Znuny Version: Znuny 6.3.x
Real Name: Shawn Beasley
Company: Znuny

Re: Default "Next Ticket state" depends on the language of the agent?

Post by shawnbeasley »

Hi,

it should work fine. I just tested it in a vanilla 6.4.3.

What is the output of

Code: Select all

SELECT * FROM ticket_state where valid_id =1;

Code: Select all

bin/otrs.Console.pl Admin::Config::Read --setting-name Ticket::Frontend::AgentTicketPhone###StateDefault
Shawn
wurzel
Znuny guru
Posts: 3224
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: Default "Next Ticket state" depends on the language of the agent?

Post by wurzel »

Hi,

this may happen if you renamed states.
Please show the result of

Code: Select all

select * from ticket_state;
Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

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