Link of tickets missing sometimes on merge

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hkais
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Joined: 16 Apr 2016, 08:55
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Link of tickets missing sometimes on merge

Post by hkais »

we have sometimes a strange behaviour on merging and we cannot identify why it sometimes fails

The history entry

Code: Select all

Agent 	Action 	Article
Added note (Note). (AddNote) 	
Reset of unlock time. (Misc) 	
Merged Ticket (2022081410000266/253438) to (2022080610000307/252844). (Merged) 	
Added link to ticket "2022080610000307". (TicketLinkAdd) 	
Changed state from "closed successful" to "merged". (StateUpdate) 	
Changed pending time to "00-00-00 00:00". (SetPendingTime) 

Added link to ticket "2022080610000307". (TicketLinkAdd)

But the ticket link is missing in the ticket 2022081410000266


Any idea why this behaviour is showing up?
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Johannes
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Znuny Version: All of them ^^
Real Name: Hannes
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Re: Link of tickets missing sometimes on merge

Post by Johannes »

Have a look in the error and znuny log. This might give a hint.

For now it looks normal to me.
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