I have been building / testing a new Znuny server on the feature branch with a view to switching over some time in the near future.
I first built this when v6.1 was new so it's been a long time in testing.
I previously configured oAuth to collect and send email from an IMAP/TLS mailbox on our company Microsoft 365 tenant.
It was working perfectly but since upgrading to v6.4.2 it has stopped receiving emails.
It seems that sending does work OK.
I read a previous post regarding and error with POP and oAuth which pointed to an issue with an outdated module - IO::Socket::SSL
I updated that module as suggested and the znuny server connected once successfully to retrieve the messages in the mailbox. This may have been coincidental as since that one time it will not retrieve emails again.
I don't know if this is coincidental, but it seems that the oAuth token now expires around 90 minutes after it is renewed. I seem to recollect that was much longer in the future that it renews? :
Renewed on 22/08/2022 at 17:25
Code: Select all
Token is valid until 22/08/2022 18:45 (Europe/London). | Refresh token is valid (without expiration date). | valid
Code: Select all
/opt/otrs/bin/otrs.Console.pl Maint::PostMaster::MailAccountFetch --debug
Error: The terminal encoding should be set to 'utf-8', but is 'ansi_x3.4-1968'. Some characters might not be displayed correctly.
Spawning child process to fetch incoming messages from mail accounts...
outlook.office.com (IMAPTLS)...
IMAPTLS: Connection to outlook.office.com closed.
Started at Mon Aug 22 17:34:25 2022
Using Mail::IMAPClient version 3.42 on perl 5.028001
Connecting with IO::Socket::IP PeerAddr outlook.office.com PeerPort 143 Proto tcp Timeout 600 Debug 1
Connected to outlook.office.com
Read: * OK The Microsoft Exchange IMAP4 service is ready. [[******************==]
Sending: 1 STARTTLS
Sent 12 bytes
Read: 1 OK Begin TLS negotiation now.
Sending: 2 AUTHENTICATE XOAUTH2
Sent 24 bytes
Read: +
Sending: [Redact: Count=2 Showcredentials=OFF]
Sent 2950 bytes
Read: 2 OK AUTHENTICATE completed.
Sending: 3 SELECT INBOX
Sent 16 bytes
Read: 3 BAD User is authenticated but not connected.
ERROR: 3 BAD User is authenticated but not connected. at /usr/share/perl5/Mail/IMAPClient.pm line 1378.
Mail::IMAPClient::__ANON__("3 BAD User is authenticated but not connected.\x{d}\x{a}") called at /usr/share/perl5/Mail/IMAPClient.pm line 1414
Mail::IMAPClient::_get_response(Mail::IMAPClient=HASH(0x561b730379d0), 3, undef) called at /usr/share/perl5/Mail/IMAPClient.pm line 1340
Mail::IMAPClient::_imap_command_do(Mail::IMAPClient=HASH(0x561b730379d0), "SELECT INBOX") called at /usr/share/perl5/Mail/IMAPClient.pm line 1238
Mail::IMAPClient::_imap_command(Mail::IMAPClient=HASH(0x561b730379d0), "SELECT INBOX") called at /usr/share/perl5/Mail/IMAPClient.pm line 854
Mail::IMAPClient::select(Mail::IMAPClient=HASH(0x561b730379d0), "INBOX") called at /opt/znuny-6.4.2/Kernel/System/MailAccount/IMAP.pm line 301
eval {...} called at /opt/znuny-6.4.2/Kernel/System/MailAccount/IMAP.pm line 305
Kernel::System::MailAccount::IMAP::__ANON__("select", "INBOX") called at /opt/znuny-6.4.2/Kernel/System/MailAccount/IMAP.pm line 331
eval {...} called at /opt/znuny-6.4.2/Kernel/System/MailAccount/IMAP.pm line 345
Kernel::System::MailAccount::IMAP::_Fetch(Kernel::System::MailAccount::IMAPTLS=HASH(0x561b720268f8), "AuthenticationType", "oauth2_token", "ChangeTime", "2022-08-22 13:23:44", "Type", "IMAPTLS", "Password", ...) called at /opt/znuny-6.4.2/Kernel/System/MailAccount/IMAP.pm line 157
Kernel::System::MailAccount::IMAP::Fetch(Kernel::System::MailAccount::IMAPTLS=HASH(0x561b720268f8), "DispatchingBy", "From", "ValidID", 1, "Debug", 1, "Host", ...) called at /opt/znuny-6.4.2/Kernel/System/MailAccount.pm line 649
Kernel::System::MailAccount::MailAccountFetch(Kernel::System::MailAccount=HASH(0x561b71fcc188), "Comment", "", "CreateTime", "2021-08-13 22:12:44", "********ConfigID", 2, "AuthenticationType", ...) called at /opt/znuny-6.4.2/Kernel/System/Console/Command/Maint/PostMaster/MailAccountFetch.pm line 170
eval {...} called at /opt/znuny-6.4.2/Kernel/System/Console/Command/Maint/PostMaster/MailAccountFetch.pm line 162
Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch::Run(Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch=HASH(0x561b6ecdf2d8)) called at /opt/znuny-6.4.2/Kernel/System/Console/BaseCommand.pm line 460
eval {...} called at /opt/znuny-6.4.2/Kernel/System/Console/BaseCommand.pm line 454
Kernel::System::Console::BaseCommand::Execute(Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch=HASH(0x561b6ecdf2d8), "--debug") called at /opt/znuny-6.4.2/Kernel/System/Console/InterfaceConsole.pm line 81
Kernel::System::Console::InterfaceConsole::Run(Kernel::System::Console::InterfaceConsole=HASH(0x561b71557a40), "Maint::PostMaster::MailAccountFetch", "--debug") called at /opt/otrs/bin/otrs.Console.pl line 37
ERROR: 3 BAD User is authenticated but not connected. at /usr/share/perl5/Mail/IMAPClient.pm line 1288.
Mail::IMAPClient::_imap_command(Mail::IMAPClient=HASH(0x561b730379d0), "SELECT INBOX") called at /usr/share/perl5/Mail/IMAPClient.pm line 854
Mail::IMAPClient::select(Mail::IMAPClient=HASH(0x561b730379d0), "INBOX") called at /opt/znuny-6.4.2/Kernel/System/MailAccount/IMAP.pm line 301
eval {...} called at /opt/znuny-6.4.2/Kernel/System/MailAccount/IMAP.pm line 305
Kernel::System::MailAccount::IMAP::__ANON__("select", "INBOX") called at /opt/znuny-6.4.2/Kernel/System/MailAccount/IMAP.pm line 331
eval {...} called at /opt/znuny-6.4.2/Kernel/System/MailAccount/IMAP.pm line 345
Kernel::System::MailAccount::IMAP::_Fetch(Kernel::System::MailAccount::IMAPTLS=HASH(0x561b720268f8), "AuthenticationType", "oauth2_token", "ChangeTime", "2022-08-22 13:23:44", "Type", "IMAPTLS", "Password", ...) called at /opt/znuny-6.4.2/Kernel/System/MailAccount/IMAP.pm line 157
Kernel::System::MailAccount::IMAP::Fetch(Kernel::System::MailAccount::IMAPTLS=HASH(0x561b720268f8), "DispatchingBy", "From", "ValidID", 1, "Debug", 1, "Host", ...) called at /opt/znuny-6.4.2/Kernel/System/MailAccount.pm line 649
Kernel::System::MailAccount::MailAccountFetch(Kernel::System::MailAccount=HASH(0x561b71fcc188), "Comment", "", "CreateTime", "2021-08-13 22:12:44", "********ConfigID", 2, "AuthenticationType", ...) called at /opt/znuny-6.4.2/Kernel/System/Console/Command/Maint/PostMaster/MailAccountFetch.pm line 170
eval {...} called at /opt/znuny-6.4.2/Kernel/System/Console/Command/Maint/PostMaster/MailAccountFetch.pm line 162
Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch::Run(Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch=HASH(0x561b6ecdf2d8)) called at /opt/znuny-6.4.2/Kernel/System/Console/BaseCommand.pm line 460
eval {...} called at /opt/znuny-6.4.2/Kernel/System/Console/BaseCommand.pm line 454
Kernel::System::Console::BaseCommand::Execute(Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch=HASH(0x561b6ecdf2d8), "--debug") called at /opt/znuny-6.4.2/Kernel/System/Console/InterfaceConsole.pm line 81
Kernel::System::Console::InterfaceConsole::Run(Kernel::System::Console::InterfaceConsole=HASH(0x561b71557a40), "Maint::PostMaster::MailAccountFetch", "--debug") called at /opt/otrs/bin/otrs.Console.pl line 37
ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-78 Perl: 5.28.1 OS: linux Time: Mon Aug 22 17:34:27 2022
Message: Error while retrieving the messages 'IMAPTLS': Could not select:
Traceback (6175):
Module: Kernel::System::MailAccount::IMAP::_Fetch Line: 347
Module: Kernel::System::MailAccount::IMAP::Fetch Line: 157
Module: Kernel::System::MailAccount::MailAccountFetch Line: 649
Module: (eval) Line: 170
Module: Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch::Run Line: 162
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 81
Module: /opt/otrs/bin/otrs.Console.pl Line: 37
Sending: 4 CLOSE
Sent 9 bytes
Read: 4 BAD User is authenticated but not connected.
* BYE Connection closed. 14
ERROR: 4 BAD User is authenticated but not connected. at /usr/share/perl5/Mail/IMAPClient.pm line 1378.
Mail::IMAPClient::__ANON__("4 BAD User is authenticated but not connected.\x{d}\x{a}") called at /usr/share/perl5/Mail/IMAPClient.pm line 1414
Mail::IMAPClient::_get_response(Mail::IMAPClient=HASH(0x561b730379d0), 4, undef) called at /usr/share/perl5/Mail/IMAPClient.pm line 1340
Mail::IMAPClient::_imap_command_do(Mail::IMAPClient=HASH(0x561b730379d0), "CLOSE") called at /usr/share/perl5/Mail/IMAPClient.pm line 1238
Mail::IMAPClient::_imap_command(Mail::IMAPClient=HASH(0x561b730379d0), "CLOSE") called at /usr/share/perl5/Mail/IMAPClient.pm line 2369
Mail::IMAPClient::close(Mail::IMAPClient=HASH(0x561b730379d0)) called at /opt/znuny-6.4.2/Kernel/System/MailAccount/IMAP.pm line 301
eval {...} called at /opt/znuny-6.4.2/Kernel/System/MailAccount/IMAP.pm line 305
Kernel::System::MailAccount::IMAP::__ANON__("close") called at /opt/znuny-6.4.2/Kernel/System/MailAccount/IMAP.pm line 521
Kernel::System::MailAccount::IMAP::_Fetch(Kernel::System::MailAccount::IMAPTLS=HASH(0x561b720268f8), "AuthenticationType", "oauth2_token", "ChangeTime", "2022-08-22 13:23:44", "Type", "IMAPTLS", "Password", ...) called at /opt/znuny-6.4.2/Kernel/System/MailAccount/IMAP.pm line 157
Kernel::System::MailAccount::IMAP::Fetch(Kernel::System::MailAccount::IMAPTLS=HASH(0x561b720268f8), "DispatchingBy", "From", "ValidID", 1, "Debug", 1, "Host", ...) called at /opt/znuny-6.4.2/Kernel/System/MailAccount.pm line 649
Kernel::System::MailAccount::MailAccountFetch(Kernel::System::MailAccount=HASH(0x561b71fcc188), "Comment", "", "CreateTime", "2021-08-13 22:12:44", "********ConfigID", 2, "AuthenticationType", ...) called at /opt/znuny-6.4.2/Kernel/System/Console/Command/Maint/PostMaster/MailAccountFetch.pm line 170
eval {...} called at /opt/znuny-6.4.2/Kernel/System/Console/Command/Maint/PostMaster/MailAccountFetch.pm line 162
Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch::Run(Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch=HASH(0x561b6ecdf2d8)) called at /opt/znuny-6.4.2/Kernel/System/Console/BaseCommand.pm line 460
eval {...} called at /opt/znuny-6.4.2/Kernel/System/Console/BaseCommand.pm line 454
Kernel::System::Console::BaseCommand::Execute(Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch=HASH(0x561b6ecdf2d8), "--debug") called at /opt/znuny-6.4.2/Kernel/System/Console/InterfaceConsole.pm line 81
Kernel::System::Console::InterfaceConsole::Run(Kernel::System::Console::InterfaceConsole=HASH(0x561b71557a40), "Maint::PostMaster::MailAccountFetch", "--debug") called at /opt/otrs/bin/otrs.Console.pl line 37
ERROR: * BYE Connection closed. 14 at /usr/share/perl5/Mail/IMAPClient.pm line 1429.
Mail::IMAPClient::_get_response(Mail::IMAPClient=HASH(0x561b730379d0), 4, undef) called at /usr/share/perl5/Mail/IMAPClient.pm line 1340
Mail::IMAPClient::_imap_command_do(Mail::IMAPClient=HASH(0x561b730379d0), "CLOSE") called at /usr/share/perl5/Mail/IMAPClient.pm line 1238
Mail::IMAPClient::_imap_command(Mail::IMAPClient=HASH(0x561b730379d0), "CLOSE") called at /usr/share/perl5/Mail/IMAPClient.pm line 2369
Mail::IMAPClient::close(Mail::IMAPClient=HASH(0x561b730379d0)) called at /opt/znuny-6.4.2/Kernel/System/MailAccount/IMAP.pm line 301
eval {...} called at /opt/znuny-6.4.2/Kernel/System/MailAccount/IMAP.pm line 305
Kernel::System::MailAccount::IMAP::__ANON__("close") called at /opt/znuny-6.4.2/Kernel/System/MailAccount/IMAP.pm line 521
Kernel::System::MailAccount::IMAP::_Fetch(Kernel::System::MailAccount::IMAPTLS=HASH(0x561b720268f8), "AuthenticationType", "oauth2_token", "ChangeTime", "2022-08-22 13:23:44", "Type", "IMAPTLS", "Password", ...) called at /opt/znuny-6.4.2/Kernel/System/MailAccount/IMAP.pm line 157
Kernel::System::MailAccount::IMAP::Fetch(Kernel::System::MailAccount::IMAPTLS=HASH(0x561b720268f8), "DispatchingBy", "From", "ValidID", 1, "Debug", 1, "Host", ...) called at /opt/znuny-6.4.2/Kernel/System/MailAccount.pm line 649
Kernel::System::MailAccount::MailAccountFetch(Kernel::System::MailAccount=HASH(0x561b71fcc188), "Comment", "", "CreateTime", "2021-08-13 22:12:44", "********ConfigID", 2, "AuthenticationType", ...) called at /opt/znuny-6.4.2/Kernel/System/Console/Command/Maint/PostMaster/MailAccountFetch.pm line 170
eval {...} called at /opt/znuny-6.4.2/Kernel/System/Console/Command/Maint/PostMaster/MailAccountFetch.pm line 162
Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch::Run(Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch=HASH(0x561b6ecdf2d8)) called at /opt/znuny-6.4.2/Kernel/System/Console/BaseCommand.pm line 460
eval {...} called at /opt/znuny-6.4.2/Kernel/System/Console/BaseCommand.pm line 454
Kernel::System::Console::BaseCommand::Execute(Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch=HASH(0x561b6ecdf2d8), "--debug") called at /opt/znuny-6.4.2/Kernel/System/Console/InterfaceConsole.pm line 81
Kernel::System::Console::InterfaceConsole::Run(Kernel::System::Console::InterfaceConsole=HASH(0x561b71557a40), "Maint::PostMaster::MailAccountFetch", "--debug") called at /opt/otrs/bin/otrs.Console.pl line 37
ERROR: * BYE Connection closed. 14 at /usr/share/perl5/Mail/IMAPClient.pm line 1288.
Mail::IMAPClient::_imap_command(Mail::IMAPClient=HASH(0x561b730379d0), "CLOSE") called at /usr/share/perl5/Mail/IMAPClient.pm line 2369
Mail::IMAPClient::close(Mail::IMAPClient=HASH(0x561b730379d0)) called at /opt/znuny-6.4.2/Kernel/System/MailAccount/IMAP.pm line 301
eval {...} called at /opt/znuny-6.4.2/Kernel/System/MailAccount/IMAP.pm line 305
Kernel::System::MailAccount::IMAP::__ANON__("close") called at /opt/znuny-6.4.2/Kernel/System/MailAccount/IMAP.pm line 521
Kernel::System::MailAccount::IMAP::_Fetch(Kernel::System::MailAccount::IMAPTLS=HASH(0x561b720268f8), "AuthenticationType", "oauth2_token", "ChangeTime", "2022-08-22 13:23:44", "Type", "IMAPTLS", "Password", ...) called at /opt/znuny-6.4.2/Kernel/System/MailAccount/IMAP.pm line 157
Kernel::System::MailAccount::IMAP::Fetch(Kernel::System::MailAccount::IMAPTLS=HASH(0x561b720268f8), "DispatchingBy", "From", "ValidID", 1, "Debug", 1, "Host", ...) called at /opt/znuny-6.4.2/Kernel/System/MailAccount.pm line 649
Kernel::System::MailAccount::MailAccountFetch(Kernel::System::MailAccount=HASH(0x561b71fcc188), "Comment", "", "CreateTime", "2021-08-13 22:12:44", "********ConfigID", 2, "AuthenticationType", ...) called at /opt/znuny-6.4.2/Kernel/System/Console/Command/Maint/PostMaster/MailAccountFetch.pm line 170
eval {...} called at /opt/znuny-6.4.2/Kernel/System/Console/Command/Maint/PostMaster/MailAccountFetch.pm line 162
Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch::Run(Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch=HASH(0x561b6ecdf2d8)) called at /opt/znuny-6.4.2/Kernel/System/Console/BaseCommand.pm line 460
eval {...} called at /opt/znuny-6.4.2/Kernel/System/Console/BaseCommand.pm line 454
Kernel::System::Console::BaseCommand::Execute(Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch=HASH(0x561b6ecdf2d8), "--debug") called at /opt/znuny-6.4.2/Kernel/System/Console/InterfaceConsole.pm line 81
Kernel::System::Console::InterfaceConsole::Run(Kernel::System::Console::InterfaceConsole=HASH(0x561b71557a40), "Maint::PostMaster::MailAccountFetch", "--debug") called at /opt/otrs/bin/otrs.Console.pl line 37
Done.
thanks!