SMTP Relay Wrong

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griff6r
Znuny newbie
Posts: 18
Joined: 09 Jun 2022, 21:48
Znuny Version: 6.3
Real Name: Michael Griffith
Company: Rome Health

SMTP Relay Wrong

Post by griff6r »

Okay, so sending emails is working for system messages and ticket creation but not for ticket update notifications. When I check the mail logs I find that the emails are being sent to the wrong relay. I'm currently relaying through an IIS 6 relay. I have no idea where to find this setting as I'm using simple SMTP and not Sendmail.

The error is as below:

to=blah@ blah.org, relay=smtp2@blah.org, stat=deferred.

The smtp2 relay setting is wrong. I've ben all over the sysconfig and the otrs config files and cannot find where I can change this.
root
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Re: SMTP Relay Wrong

Post by root »

Hi,

What is the value of your setting "SendmailModule"?

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
griff6r
Znuny newbie
Posts: 18
Joined: 09 Jun 2022, 21:48
Znuny Version: 6.3
Real Name: Michael Griffith
Company: Rome Health

Re: SMTP Relay Wrong

Post by griff6r »

It's set to SMTP, not sendmail. That's what is confusing about this.
root
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Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
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Re: SMTP Relay Wrong

Post by root »

Hi,

Then check the settings starting with "SendmailModule::"

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
griff6r
Znuny newbie
Posts: 18
Joined: 09 Jun 2022, 21:48
Znuny Version: 6.3
Real Name: Michael Griffith
Company: Rome Health

Re: SMTP Relay Wrong

Post by griff6r »

I've double-checked these settings a hundred times. Admin notifications are going. Ticket creation emails are going. I don't know where it's getting that different smtp relay setting when sending queue and owner updates.
root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
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Re: SMTP Relay Wrong

Post by root »

Hi,

Do you have the add-on MultiSMTP installed?

-Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
griff6r
Znuny newbie
Posts: 18
Joined: 09 Jun 2022, 21:48
Znuny Version: 6.3
Real Name: Michael Griffith
Company: Rome Health

Re: SMTP Relay Wrong

Post by griff6r »

Nope.
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