I recently upgrade from OTRS 5.0.11 to Znuny 6.4.2 and all is working great.
I do however get a couple of e-mails at the exact same time every day displaying the following problem
Subject: OTRS Scheduler Daemon Cron: GenerateDashboardStats
Code: Select all
ERROR: OTRS-otrs.Console.pl-Maint::Stats::Dashboard::Generate-10 Perl: 5.34.0 OS: linux Time: Tue Sep 13 10:05:08 2022
Message: Can't locate Kernel/System/Stats/Dynamic/ITSMChangeManagement.pm in @INC (you may need to install the Kernel::System::Stats::Dynamic::ITSMChangeManagement module) (@INC contains: /opt/znuny-6.4.2/Custom /opt/znuny-6.4.2/Kernel/cpan-lib /opt/znuny-6.4.2 /etc/perl /usr/local/lib/x86_64-linux-gnu/perl/5.34.0 /usr/local/share/perl/5.34.0 /usr/lib/x86_64-linux-gnu/perl5/5.34 /usr/share/perl5 /usr/lib/x86_64-linux-gnu/perl-base /usr/lib/x86_64-linux-gnu/perl/5.34 /usr/share/perl/5.34 /usr/local/lib/site_perl) at /opt/znuny-6.4.2/Kernel/System/Main.pm line 86.
Traceback (486658):
Module: Kernel::System::Stats::GetObjectBehaviours Line: 1130
Module: Kernel::System::Stats::StatsGet Line: 271
Module: Kernel::System::Stats::StatsListGet Line: 745
Module: Kernel::System::Console::Command::Maint::Stats::Dashboard::Generate::Run Line: 79
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: (eval) Line: 143
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 122
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 236
Module: (eval) Line: 331
Module: main::Start Line: 331
Module: /opt/otrs/bin/otrs.Daemon.pl Line: 152
Code: Select all
ERROR: OTRS-otrs.Console.pl-Maint::Stats::Dashboard::Generate-10 Perl: 5.34.0 OS: linux Time: Tue Sep 13 09:05:04 2022
Message: Can't locate Kernel/System/Stats/Dynamic/ITSMConfigItem.pm in @INC (you may need to install the Kernel::System::Stats::Dynamic::ITSMConfigItem module) (@INC contains: /opt/znuny-6.4.2/Custom /opt/znuny-6.4.2/Kernel/cpan-lib /opt/znuny-6.4.2 /etc/perl /usr/local/lib/x86_64-linux-gnu/perl/5.34.0 /usr/local/share/perl/5.34.0 /usr/lib/x86_64-linux-gnu/perl5/5.34 /usr/share/perl5 /usr/lib/x86_64-linux-gnu/perl-base /usr/lib/x86_64-linux-gnu/perl/5.34 /usr/share/perl/5.34 /usr/local/lib/site_perl) at /opt/znuny-6.4.2/Kernel/System/Main.pm line 86.
Traceback (483516):
Module: Kernel::System::Stats::GetObjectBehaviours Line: 1130
Module: Kernel::System::Stats::StatsGet Line: 271
Module: Kernel::System::Stats::StatsListGet Line: 745
Module: Kernel::System::Console::Command::Maint::Stats::Dashboard::Generate::Run Line: 79
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: (eval) Line: 143
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 122
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 236
Module: (eval) Line: 331
Module: main::Start Line: 331
Module: /opt/otrs/bin/otrs.Daemon.pl Line: 152
Code: Select all
ERROR: OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker-10 Perl: 5.34.0 OS: linux Time: Tue Sep 13 03:01:08 2022
Message: No UserLogin found for '18'!
Traceback (463714):
Module: Kernel::System::User::UserLookup Line: 1084
Module: Kernel::System::Ticket::TicketGet Line: 1365
Module: Kernel::System::Ticket::IndexAccelerator::StaticDB::TicketLockAcceleratorAdd Line: 338
Module: Kernel::System::Ticket::IndexAccelerator::StaticDB::TicketAcceleratorRebuild Line: 623
Module: Kernel::System::Ticket::TicketAcceleratorRebuild Line: 7782
Module: (eval) Line: 143
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 122
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 236
Module: (eval) Line: 331
Module: main::Start Line: 331
Module: /opt/otrs/bin/otrs.Daemon.pl Line: 152
And regarding the No UserLogin? What is this cron about? What does it do and how can I control it?