OTRS 6. Search tickets in customer panel

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neillq
Znuny newbie
Posts: 9
Joined: 25 Nov 2020, 19:39
Znuny Version: OTRS6
Real Name: Tsimofey

OTRS 6. Search tickets in customer panel

Post by neillq »

Hello. There was a need to search for tickets in the client panel with a filter for closed tickets by a certain date. But there is no such possibility in the panel. This has a filter on created tickets only. How can I customize this area?
Снимок1.PNG
On this way (System->Configuration->Frontend->Customer->View->TicketSearch) I couldn't find what I needed.
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shawnbeasley
Znuny Employee
Posts: 132
Joined: 13 Sep 2021, 09:38
Znuny Version: Znuny 6.3.x
Real Name: Shawn Beasley
Company: Znuny

Re: OTRS 6. Search tickets in customer panel

Post by shawnbeasley »

Hi,

The only solution without code modification is to export the results and refine with Excel.

Shawn
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