Error after updating OTRS

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tomek528
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Joined: 20 Jul 2021, 08:54
Znuny Version: 6.4.3
Real Name: Domino Jachas

Error after updating OTRS

Post by tomek528 »

Hi,

After we updated OTRS to 6.4.2 and 6.4.3 we are unable to make OTRS Reports in Excel type, it gives "Internal error" like in attachment.
It is possible only in CSV type, but we need Excel type for our users.
It is the same after creating new report.

Thank You for Your help.
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tomek528
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Joined: 20 Jul 2021, 08:54
Znuny Version: 6.4.3
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Re: Error after updating OTRS

Post by tomek528 »

system log shows this:
Kernel::System::Excel could not be loaded: Can't locate Hash/Merge.pm in @INC (@INC contains: /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd) at /opt/otrs//Kernel/System/Excel.pm line 15.
skullz
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Re: Error after updating OTRS

Post by skullz »

This cpan modules installed?

Code: Select all

Hash::Merge
Excel::Writer::XLSX
root
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Re: Error after updating OTRS

Post by root »

tomek528 wrote: 21 Oct 2022, 08:38 system log shows this:
Kernel::System::Excel could not be loaded: Can't locate Hash/Merge.pm in @INC (@INC contains: /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd) at /opt/otrs//Kernel/System/Excel.pm line 15.
Hi,

You probably did not run bin/otrs.CheckModules.pl to verify that all required modules are installed.

- Roy
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tomek528
Znuny newbie
Posts: 6
Joined: 20 Jul 2021, 08:54
Znuny Version: 6.4.3
Real Name: Domino Jachas

Re: Error after updating OTRS

Post by tomek528 »

On one OTRS it worked but on the other I have this errors in logs:
...
[Fri Oct 21 11:02:56 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/Resolver.pm
[Fri Oct 21 11:02:56 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/Resolver/Base.pm
[Fri Oct 21 11:02:56 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/Resolver/UNIX.pm
[Fri Oct 21 11:02:56 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/Update.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/share/perl5/vendor_perl/DateTime/Locale/en.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/share/perl5/vendor_perl/DateTime/Locale/en_US.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/share/perl5/vendor_perl/DateTime/Locale/root.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/Domain.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/DomainName.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/Header.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/Packet.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/Parameters.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/Question.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/RR.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/RR/A.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/RR/MX.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/RR/OPT.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/Resolver.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/Resolver/Base.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/Resolver/UNIX.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/Update.pm
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