Hi,
After we updated OTRS to 6.4.2 and 6.4.3 we are unable to make OTRS Reports in Excel type, it gives "Internal error" like in attachment.
It is possible only in CSV type, but we need Excel type for our users.
It is the same after creating new report.
Thank You for Your help.
Error after updating OTRS
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Error after updating OTRS
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Re: Error after updating OTRS
system log shows this:
Kernel::System::Excel could not be loaded: Can't locate Hash/Merge.pm in @INC (@INC contains: /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd) at /opt/otrs//Kernel/System/Excel.pm line 15.
Kernel::System::Excel could not be loaded: Can't locate Hash/Merge.pm in @INC (@INC contains: /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd) at /opt/otrs//Kernel/System/Excel.pm line 15.
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Re: Error after updating OTRS
This cpan modules installed?
Code: Select all
Hash::Merge
Excel::Writer::XLSX
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Re: Error after updating OTRS
Hi,tomek528 wrote: ↑21 Oct 2022, 08:38 system log shows this:
Kernel::System::Excel could not be loaded: Can't locate Hash/Merge.pm in @INC (@INC contains: /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd) at /opt/otrs//Kernel/System/Excel.pm line 15.
You probably did not run bin/otrs.CheckModules.pl to verify that all required modules are installed.
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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Re: Error after updating OTRS
On one OTRS it worked but on the other I have this errors in logs:
...
[Fri Oct 21 11:02:56 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/Resolver.pm
[Fri Oct 21 11:02:56 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/Resolver/Base.pm
[Fri Oct 21 11:02:56 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/Resolver/UNIX.pm
[Fri Oct 21 11:02:56 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/Update.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/share/perl5/vendor_perl/DateTime/Locale/en.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/share/perl5/vendor_perl/DateTime/Locale/en_US.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/share/perl5/vendor_perl/DateTime/Locale/root.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/Domain.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/DomainName.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/Header.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/Packet.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/Parameters.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/Question.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/RR.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/RR/A.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/RR/MX.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/RR/OPT.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/Resolver.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/Resolver/Base.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/Resolver/UNIX.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/Update.pm
...
[Fri Oct 21 11:02:56 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/Resolver.pm
[Fri Oct 21 11:02:56 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/Resolver/Base.pm
[Fri Oct 21 11:02:56 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/Resolver/UNIX.pm
[Fri Oct 21 11:02:56 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/Update.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/share/perl5/vendor_perl/DateTime/Locale/en.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/share/perl5/vendor_perl/DateTime/Locale/en_US.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/share/perl5/vendor_perl/DateTime/Locale/root.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/Domain.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/DomainName.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/Header.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/Packet.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/Parameters.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/Question.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/RR.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/RR/A.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/RR/MX.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/RR/OPT.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/Resolver.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/Resolver/Base.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/Resolver/UNIX.pm
[Fri Oct 21 11:03:01 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/Update.pm