Package not correctly deployed
Moderator: crythias
-
- Znuny newbie
- Posts: 1
- Joined: 26 Oct 2022, 03:05
- Znuny Version: 6.0.46
- Real Name: Nika Ramazashvili
- Company: IM OMF "Microinvest" SRL
Package not correctly deployed
Hi,
after upgrading OTRS to znuny 6.4 (all versions before had same issue) packages have not been upgraded and remain version 6.0.30. I have lots of errors. Is this normal? Please check screenshot.
when i try to run bin/otrs.Console.pl Admin::Package::UpgradeAll
i get:
The following packages were updated...
FAQ
The following packages could not be found in the online repositories...
GeneralCatalog
ITSM
ITSMChangeManagement
ITSMConfigurationManagement
ITSMCore
ITSMIncidentProblemManagement
ITSMServiceLevelManagement
ImportExport
Fail.
after upgrading OTRS to znuny 6.4 (all versions before had same issue) packages have not been upgraded and remain version 6.0.30. I have lots of errors. Is this normal? Please check screenshot.
when i try to run bin/otrs.Console.pl Admin::Package::UpgradeAll
i get:
The following packages were updated...
FAQ
The following packages could not be found in the online repositories...
GeneralCatalog
ITSM
ITSMChangeManagement
ITSMConfigurationManagement
ITSMCore
ITSMIncidentProblemManagement
ITSMServiceLevelManagement
ImportExport
Fail.
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- Administrator
- Posts: 3983
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Package not correctly deployed
Hi,
You have to upgrade the packages. They do not work for the framework version 6.4
This can be done via the command line as znuny/otrs user:
bin/otrs.Console.pl Admin::Package::Upgrade https://download.znuny.org/releases/its ... -6.4.2.opm
- Roy
You have to upgrade the packages. They do not work for the framework version 6.4
This can be done via the command line as znuny/otrs user:
bin/otrs.Console.pl Admin::Package::Upgrade https://download.znuny.org/releases/its ... -6.4.2.opm
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
- Znuny newbie
- Posts: 13
- Joined: 23 Aug 2019, 09:17
- Znuny Version: 6.5.1
- Real Name: Carsten Deibert
Re: Package not correctly deployed
Hi there,
I have a similar Problem, I'm on 6.0.48 and wanted to go to 6.4.5 as prep for 6.5, but 6.1.2 fails with "bin/otrs.Console.pl Admin::Package::UpgradeAll", "otrs/bin/otrs.CheckModules.pl --all" and "MigrateToZnuny6_1.pl" do run fine.
Package::RepositoryRoot: "https://download.znuny.org/releases/mis ... sitory.xml"
Package::RepositoryList: "https://download.znuny.org/releases/itsm/bundle6/"
My packages:
FAQ 6033 Znuny GmbH
GeneralCatalog 6031 xxx
ImportExport 6031 xxx
ITSM 6031 Znuny
ITSMChangeManagement 6031 Znuny
ITSMConfigurationManagement 6031 xxx
ITSMCore 6031 xxx
ITSMIncidentProblemManagement 6031 Znuny
ITSMServiceLevelManagement 6031 Znuny
OTRSMasterSlave 6027 Znuny
SystemMonitoring 6015 Znuny
Just realized, do need to change
Package::RepositoryList: "https://download.znuny.org/releases/itsm/bundle6/" to
Package::RepositoryList: "https://download.znuny.org/releases/itsm/bundle6x/"
Is that it/all?
Error messages:
Help appreciated, thanks!
Best,
Carsten
I have a similar Problem, I'm on 6.0.48 and wanted to go to 6.4.5 as prep for 6.5, but 6.1.2 fails with "bin/otrs.Console.pl Admin::Package::UpgradeAll", "otrs/bin/otrs.CheckModules.pl --all" and "MigrateToZnuny6_1.pl" do run fine.
Package::RepositoryRoot: "https://download.znuny.org/releases/mis ... sitory.xml"
Package::RepositoryList: "https://download.znuny.org/releases/itsm/bundle6/"
My packages:
FAQ 6033 Znuny GmbH
GeneralCatalog 6031 xxx
ImportExport 6031 xxx
ITSM 6031 Znuny
ITSMChangeManagement 6031 Znuny
ITSMConfigurationManagement 6031 xxx
ITSMCore 6031 xxx
ITSMIncidentProblemManagement 6031 Znuny
ITSMServiceLevelManagement 6031 Znuny
OTRSMasterSlave 6027 Znuny
SystemMonitoring 6015 Znuny
Just realized, do need to change
Package::RepositoryList: "https://download.znuny.org/releases/itsm/bundle6/" to
Package::RepositoryList: "https://download.znuny.org/releases/itsm/bundle6x/"
Is that it/all?
Error messages:
Code: Select all
host:/opt/otrs # su -c "bin/otrs.Console.pl Admin::Package::UpgradeAll" -s /bin/bash otrs
Fetching on-line repositories...
Znuny Open Source Add-ons... Done
ERROR: OTRS-otrs.Console.pl-Admin::Package::UpgradeAll-10 Perl: 5.26.1 OS: linux Time: Mon Jan 30 16:00:57 2023
Message: No packages for your framework version found in this repository, it only contains packages for other framework versions.
Traceback (8909):
Module: Kernel::System::Package::PackageOnlineList Line: 1554
(...)
Module: bin/otrs.Console.pl Line: 37
ZNUNY::ITSM 6 Bundle Master... Done
Freebie Features... Done
Upgrading installed packages...
ERROR: OTRS-otrs.Console.pl-Admin::Package::UpgradeAll-10 Perl: 5.26.1 OS: linux Time: Mon Jan 30 16:01:02 2023
Message: No packages for your framework version found in this repository, it only contains packages for other framework versions.
Traceback (8909):
Module: Kernel::System::Package::PackageOnlineList Line: 1554
(...)
Module: bin/otrs.Console.pl Line: 37
ERROR: OTRS-otrs.Console.pl-Admin::Package::UpgradeAll-10 Perl: 5.26.1 OS: linux Time: Mon Jan 30 16:01:04 2023
Message: Can't perform POST on https://addons.znuny.com/api/otrs_cloud_service/: 404 Not Found
Traceback (8909):
Module: Kernel::System::WebUserAgent::Request Line: 246
(...)
Module: bin/otrs.Console.pl Line: 37
ERROR: OTRS-otrs.Console.pl-Admin::Package::UpgradeAll-10 Perl: 5.26.1 OS: linux Time: Mon Jan 30 16:01:05 2023
Message: Can't perform POST on https://addons.znuny.com/api/otrs_cloud_service/: 404 Not Found
Traceback (8909):
Module: Kernel::System::WebUserAgent::Request Line: 246
(...)
Module: bin/otrs.Console.pl Line: 37
ERROR: OTRS-otrs.Console.pl-Admin::Package::UpgradeAll-10 Perl: 5.26.1 OS: linux Time: Mon Jan 30 16:01:06 2023
Message: Can't perform POST on https://addons.znuny.com/api/otrs_cloud_service/: 404 Not Found
Traceback (8909):
Module: Kernel::System::WebUserAgent::Request Line: 246
(...)
Module: bin/otrs.Console.pl Line: 37
ERROR: OTRS-otrs.Console.pl-Admin::Package::UpgradeAll-10 Perl: 5.26.1 OS: linux Time: Mon Jan 30 16:01:06 2023
Message: Can't connect to cloud server!
Traceback (8909):
Module: Kernel::System::Package::CloudFileGet Line: 4860
(...)
Module: bin/otrs.Console.pl Line: 37
Notice: Removed file: /opt/otrs/bin/cgi-bin/faq.pl
(...)
(...)
Notice: Removed file: /opt/otrs/doc/en/FAQ_en.pdf
Notice: Install /opt/otrs/bin/cgi-bin/faq.pl (770)!
(...)
(...)
Notice: Install /opt/otrs/doc/en/FAQ_en.pdf (660)!
Code:
# create the package name
my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};
$Kernel::OM->Get($CodeModule)->CodeUpgrade();
ERROR: OTRS-otrs.Console.pl-Admin::Package::UpgradeAll-10 Perl: 5.26.1 OS: linux Time: Mon Jan 30 16:01:29 2023
Message: Static object FAQAccess doesn't exist or static object already in use!
Traceback (8909):
Module: Kernel::System::Stats::ObjectModuleCheck Line: 1219
(...)
Module: bin/otrs.Console.pl Line: 37
ERROR: OTRS-otrs.Console.pl-Admin::Package::UpgradeAll-10 Perl: 5.26.1 OS: linux Time: Mon Jan 30 16:01:30 2023
Message: Can't perform POST on https://addons.znuny.com/api/otrs_cloud_service/: 404 Not Found
Traceback (8909):
Module: Kernel::System::WebUserAgent::Request Line: 246
(...)
Module: bin/otrs.Console.pl Line: 37
ERROR: OTRS-otrs.Console.pl-Admin::Package::UpgradeAll-10 Perl: 5.26.1 OS: linux Time: Mon Jan 30 16:01:32 2023
Message: Can't perform POST on https://addons.znuny.com/api/otrs_cloud_service/: 404 Not Found
Traceback (8909):
Module: Kernel::System::WebUserAgent::Request Line: 246
(...)
Module: bin/otrs.Console.pl Line: 37
ERROR: OTRS-otrs.Console.pl-Admin::Package::UpgradeAll-10 Perl: 5.26.1 OS: linux Time: Mon Jan 30 16:01:33 2023
Message: Can't perform POST on https://addons.znuny.com/api/otrs_cloud_service/: 404 Not Found
Traceback (8909):
Module: Kernel::System::WebUserAgent::Request Line: 246
(...)
Module: bin/otrs.Console.pl Line: 37
ERROR: OTRS-otrs.Console.pl-Admin::Package::UpgradeAll-10 Perl: 5.26.1 OS: linux Time: Mon Jan 30 16:01:33 2023
Message: Can't connect to cloud server!
Traceback (8909):
Module: Kernel::System::Package::CloudFileGet Line: 4860
(...)
Module: bin/otrs.Console.pl Line: 37
Code:
# create the package name
my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};
$Kernel::OM->Get($CodeModule)->CodeUpgradePre();
Notice: Removed file: /opt/otrs/doc/en/SystemMonitoring.xml
Notice: Recovered: /opt/otrs/doc/en/SystemMonitoring.xml.save
(...)
Notice: Removed file: /opt/otrs/var/packagesetup/SystemMonitoring.pm
(...)
Notice: Install /opt/otrs/doc/en/SystemMonitoring.xml (660)!
(...)
Notice: Install /opt/otrs/doc/en/SystemMonitoring_en.pdf (660)!
Code:
# create the package name
my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};
$Kernel::OM->Get($CodeModule)->CodeUpgrade();
ERROR: OTRS-otrs.Console.pl-Admin::Package::UpgradeAll-10 Perl: 5.26.1 OS: linux Time: Mon Jan 30 16:01:39 2023
Message: Can't perform POST on https://addons.znuny.com/api/otrs_cloud_service/: 404 Not Found
Traceback (8909):
Module: Kernel::System::WebUserAgent::Request Line: 246
(...)
Module: bin/otrs.Console.pl Line: 37
ERROR: OTRS-otrs.Console.pl-Admin::Package::UpgradeAll-10 Perl: 5.26.1 OS: linux Time: Mon Jan 30 16:01:40 2023
Message: Can't perform POST on https://addons.znuny.com/api/otrs_cloud_service/: 404 Not Found
Traceback (8909):
Module: Kernel::System::WebUserAgent::Request Line: 246
(...)
Module: bin/otrs.Console.pl Line: 37
ERROR: OTRS-otrs.Console.pl-Admin::Package::UpgradeAll-10 Perl: 5.26.1 OS: linux Time: Mon Jan 30 16:01:41 2023
Message: Can't perform POST on https://addons.znuny.com/api/otrs_cloud_service/: 404 Not Found
Traceback (8909):
Module: Kernel::System::WebUserAgent::Request Line: 246
(...)
Module: bin/otrs.Console.pl Line: 37
ERROR: OTRS-otrs.Console.pl-Admin::Package::UpgradeAll-10 Perl: 5.26.1 OS: linux Time: Mon Jan 30 16:01:41 2023
Message: Can't connect to cloud server!
Traceback (8909):
Module: Kernel::System::Package::CloudFileGet Line: 4860
(...)
Module: bin/otrs.Console.pl Line: 37
Notice: Removed file: /opt/otrs/Kernel/Config/Files/XML/OTRSMasterSlave.xml
Notice: Recovered: /opt/otrs/Kernel/Config/Files/XML/OTRSMasterSlave.xml.save
(...)
Notice: Recovered: /opt/otrs/var/httpd/htdocs/js/Core.Agent.TicketMasterSlave.js.save
Notice: Removed file: /opt/otrs/var/packagesetup/OTRSMasterSlave.pm
Notice: Removed file: /opt/otrs/doc/en/OTRSMasterSlave_en.pdf
Notice: Install /opt/otrs/Kernel/Config/Files/XML/OTRSMasterSlave.xml (660)!
(...)
Notice: Install /opt/otrs/doc/en/OTRSMasterSlave_en.pdf (660)!
Code:
$Kernel::OM->Get('var::packagesetup::OTRSMasterSlave')->CodeUpgrade();
The following packages were updated...
FAQ
OTRSMasterSlave
SystemMonitoring
The following packages could not be found in the on-line repositories...
GeneralCatalog
ITSM
ITSMChangeManagement
ITSMConfigurationManagement
ITSMCore
ITSMIncidentProblemManagement
ITSMServiceLevelManagement
ImportExport
Fail.
su -c "bin/otrs.Console.pl Admin::Package::ReinstallAll" -s /bin/bash otrs
Reinstalling all OTRS packages that are not correctly deployed...
ERROR: OTRS-otrs.Console.pl-Admin::Package::ReinstallAll-10 Perl: 5.26.1 OS: linux Time: Mon Jan 30 16:04:04 2023
Message: ITSMConfigurationManagement-6.0.31: /opt/otrs/Kernel/System/Service/PreferencesDB.pm is different!
Traceback (9324):
Module: Kernel::System::Package::DeployCheck Line: 1783
Module: Kernel::System::Console::Command::Admin::Package::ReinstallAll::Run Line: 66
Module: (eval) Line: 461
Module: Kernel::System::Console::BaseCommand::Execute Line: 455
Module: Kernel::System::Console::InterfaceConsole::Run Line: 81
Module: bin/otrs.Console.pl Line: 37
ERROR: OTRS-otrs.Console.pl-Admin::Package::ReinstallAll-10 Perl: 5.26.1 OS: linux Time: Mon Jan 30 16:04:04 2023
Message: Sorry, can't install/upgrade package, because the framework version required by the package (6.0.x;) does not match your Framework (6.1.2)!
Traceback (9324):
Module: Kernel::System::Package::AnalyzePackageFrameworkRequirements Line: 3095
Module: Kernel::System::Package::PackageReinstall Line: 712
Module: Kernel::System::Console::Command::Admin::Package::ReinstallAll::Run Line: 78
Module: (eval) Line: 461
Module: Kernel::System::Console::BaseCommand::Execute Line: 455
Module: Kernel::System::Console::InterfaceConsole::Run Line: 81
Module: bin/otrs.Console.pl Line: 37
Error: Package ITSMConfigurationManagement could not be reinstalled
Best,
Carsten
-
- Znuny newbie
- Posts: 13
- Joined: 23 Aug 2019, 09:17
- Znuny Version: 6.5.1
- Real Name: Carsten Deibert
Re: Package not correctly deployed
Ok, I did add
but I'm still not there:
In detail:
I realize there is no "ITSM-6.1.2.opm" in https://download.znuny.org/releases/itsm/bundle6x/, is that the reason? Can I jump over upgrading packages when I (only) want to get to 6.4.5 (btw., there is also no ITSM-6.4.5.opm) or is mandatory to always upgrade packages (after each upgrade of Znuny)?
Anyone can help? Thanks!
Code: Select all
Package::RepositoryList "https://download.znuny.org/releases/itsm/bundle6x/" and
Package::RepositoryList "https://download.znuny.org/releases/itsm/bundle6/"
Code: Select all
Message: Sorry, can't install/upgrade package, because the framework version required by the package (6.0.x;) does not match your Framework (6.1.2)!
Message: ITSMConfigurationManagement-6.0.31: /opt/otrs/Kernel/System/Service/PreferencesDB.pm is different!
Code: Select all
su -c "bin/otrs.Console.pl Admin::Package::UpgradeAll" -s /bin/bash otrs
Fetching on-line repositories...
Znuny Open Source Add-ons... Done
ERROR: OTRS-otrs.Console.pl-Admin::Package::UpgradeAll-10 Perl: 5.26.1 OS: linux Time: Tue Jan 31 08:09:30 2023
Message: No packages for your framework version found in this repository, it only contains packages for other framework versions.
Traceback (93222):
Module: Kernel::System::Package::PackageOnlineList Line: 1554
Module: Kernel::System::Console::Command::Admin::Package::UpgradeAll::Run Line: 109
Module: (eval) Line: 461
Module: Kernel::System::Console::BaseCommand::Execute Line: 455
Module: Kernel::System::Console::InterfaceConsole::Run Line: 81
Module: bin/otrs.Console.pl Line: 37
ZNUNY::ITSM 6 Bundle Master... Done
ZNUNY::ITSM 6x ITSM Bundle Master... Done
Freebie Features... Done
Upgrading installed packages...
The following packages were updated...
FAQ
ITSM
OTRSMasterSlave
SystemMonitoring
Done.
host:/opt/otrs # su -c "bin/otrs.Console.pl Admin::Package::ReinstallAll" -s /bin/bash otrs
Reinstalling all OTRS packages that are not correctly deployed...
ERROR: OTRS-otrs.Console.pl-Admin::Package::ReinstallAll-10 Perl: 5.26.1 OS: linux Time: Tue Jan 31 08:11:08 2023
Message: ITSMConfigurationManagement-6.0.31: /opt/otrs/Kernel/System/Service/PreferencesDB.pm is different!
Traceback (93267):
Module: Kernel::System::Package::DeployCheck Line: 1783
Module: Kernel::System::Console::Command::Admin::Package::ReinstallAll::Run Line: 66
Module: (eval) Line: 461
Module: Kernel::System::Console::BaseCommand::Execute Line: 455
Module: Kernel::System::Console::InterfaceConsole::Run Line: 81
Module: bin/otrs.Console.pl Line: 37
ERROR: OTRS-otrs.Console.pl-Admin::Package::ReinstallAll-10 Perl: 5.26.1 OS: linux Time: Tue Jan 31 08:11:08 2023
Message: Sorry, can't install/upgrade package, because the framework version required by the package (6.0.x;) does not match your Framework (6.1.2)!
Traceback (93267):
Module: Kernel::System::Package::AnalyzePackageFrameworkRequirements Line: 3095
Module: Kernel::System::Package::PackageReinstall Line: 712
Module: Kernel::System::Console::Command::Admin::Package::ReinstallAll::Run Line: 78
Module: (eval) Line: 461
Module: Kernel::System::Console::BaseCommand::Execute Line: 455
Module: Kernel::System::Console::InterfaceConsole::Run Line: 81
Module: bin/otrs.Console.pl Line: 37
Error: Package ITSMConfigurationManagement could not be reinstalled.
Anyone can help? Thanks!
-
- Administrator
- Posts: 3983
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Package not correctly deployed
Hi,
From the package list you've provided, it's possible to update the package when you're on 6.4.5
- Roy
From the package list you've provided, it's possible to update the package when you're on 6.4.5
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
- Znuny newbie
- Posts: 13
- Joined: 23 Aug 2019, 09:17
- Znuny Version: 6.5.1
- Real Name: Carsten Deibert
Re: Package not correctly deployed
Hi, thanks for coming back to me, so that means it is not necessary to update packages all the way along, it'll be enough to update "in the end"? Will Znuny 6.4.5 then be happy with ITSM-6.4.3.opm? Sorry, probably noob questions....
-
- Administrator
- Posts: 3983
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Package not correctly deployed
Hi,
Yes, this combination is fine. Rule of thumb: major and minor versions must match (MAJOR.MINOR.PATCHLEVEL)
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
- Znuny newbie
- Posts: 13
- Joined: 23 Aug 2019, 09:17
- Znuny Version: 6.5.1
- Real Name: Carsten Deibert
Re: Package not correctly deployed
Ok, I'm not giving up, but no success so far either:
Package::RepositoryRoot: "https://download.znuny.org/releases/mis ... sitory.xml"
Package::RepositoryList: "https://download.znuny.org/releases/itsm/bundle6/"
Package::RepositoryList: "https://download.znuny.org/releases/itsm/bundle6x/"
Package::RepositoryList: "https://download.znuny.org/releases/itsm/packages6/"
Package::RepositoryList: "https://download.znuny.org/releases/itsm/packages6x/"
Successful Update to 6.4.5, but:
Sorry, can't install/upgrade package, because the framework version required by the package (6.0.x;) does not match your Framework (6.4.5)!
The following packages were updated...
FAQ
OTRSMasterSlave
SystemMonitoring
The following packages could not be found in the online repositories...
GeneralCatalog
ITSM
ITSMChangeManagement
ITSMConfigurationManagement
ITSMCore
ITSMIncidentProblemManagement
ITSMServiceLevelManagement
ImportExport
Details:
Package::RepositoryRoot: "https://download.znuny.org/releases/mis ... sitory.xml"
Package::RepositoryList: "https://download.znuny.org/releases/itsm/bundle6/"
Package::RepositoryList: "https://download.znuny.org/releases/itsm/bundle6x/"
Package::RepositoryList: "https://download.znuny.org/releases/itsm/packages6/"
Package::RepositoryList: "https://download.znuny.org/releases/itsm/packages6x/"
Successful Update to 6.4.5, but:
Sorry, can't install/upgrade package, because the framework version required by the package (6.0.x;) does not match your Framework (6.4.5)!
The following packages were updated...
FAQ
OTRSMasterSlave
SystemMonitoring
The following packages could not be found in the online repositories...
GeneralCatalog
ITSM
ITSMChangeManagement
ITSMConfigurationManagement
ITSMCore
ITSMIncidentProblemManagement
ITSMServiceLevelManagement
ImportExport
Details:
Code: Select all
su -c "bin/otrs.Console.pl Admin::Package::ReinstallAll" -s /bin/bash otrs
Reinstalling all packages that are not correctly deployed...
ERROR: OTRS-otrs.Console.pl-Admin::Package::ReinstallAll-10 Perl: 5.26.1 OS: linux Time: Tue Jan 31 12:01:29 2023
Message: ITSMConfigurationManagement-6.0.31: /opt/otrs/Kernel/System/Service/PreferencesDB.pm is different!
Traceback (113233):
Module: Kernel::System::Package::DeployCheck Line: 1787
Module: Kernel::System::Console::Command::Admin::Package::ReinstallAll::Run Line: 66
Module: (eval) Line: 461
Module: Kernel::System::Console::BaseCommand::Execute Line: 455
Module: Kernel::System::Console::InterfaceConsole::Run Line: 81
Module: bin/otrs.Console.pl Line: 37
ERROR: OTRS-otrs.Console.pl-Admin::Package::ReinstallAll-10 Perl: 5.26.1 OS: linux Time: Tue Jan 31 12:01:29 2023
Message: Sorry, can't install/upgrade package, because the framework version required by the package (6.0.x;) does not match your Framework (6.4.5)!
Traceback (113233):
Module: Kernel::System::Package::AnalyzePackageFrameworkRequirements Line: 2751
Module: Kernel::System::Package::PackageReinstall Line: 690
Module: Kernel::System::Console::Command::Admin::Package::ReinstallAll::Run Line: 78
Module: (eval) Line: 461
Module: Kernel::System::Console::BaseCommand::Execute Line: 455
Module: Kernel::System::Console::InterfaceConsole::Run Line: 81
Module: bin/otrs.Console.pl Line: 37
-
- Administrator
- Posts: 3983
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Package not correctly deployed
Hi,
Try
- Roy
Try
Code: Select all
bin/otrs.Console.pl Admin::Package::Upgrade https://download.znuny.org/releases/itsm/bundle6x/:ITSM-6.4.3.opm
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
- Znuny newbie
- Posts: 13
- Joined: 23 Aug 2019, 09:17
- Znuny Version: 6.5.1
- Real Name: Carsten Deibert
Re: Package not correctly deployed
Hi, upgrade looks goot, but no change :
Code: Select all
su -c "bin/otrs.Console.pl Admin::Package::ReinstallAll" -s /bin/bash otrs
Reinstalling all packages that are not correctly deployed...
ERROR: OTRS-otrs.Console.pl-Admin::Package::ReinstallAll-10 Perl: 5.26.1 OS: linux Time: Tue Jan 31 13:44:01 2023
Message: ITSMConfigurationManagement-6.0.31: /opt/otrs/Kernel/System/Service/PreferencesDB.pm is different!
Traceback (2869):
Module: Kernel::System::Package::DeployCheck Line: 1787
Module: Kernel::System::Console::Command::Admin::Package::ReinstallAll::Run Line: 66
Module: (eval) Line: 461
Module: Kernel::System::Console::BaseCommand::Execute Line: 455
Module: Kernel::System::Console::InterfaceConsole::Run Line: 81
Module: bin/otrs.Console.pl Line: 37
ERROR: OTRS-otrs.Console.pl-Admin::Package::ReinstallAll-10 Perl: 5.26.1 OS: linux Time: Tue Jan 31 13:44:01 2023
Message: Sorry, can't install/upgrade package, because the framework version required by the package (6.0.x;) does not match your Framework (6.4.5)!
Traceback (2869):
Module: Kernel::System::Package::AnalyzePackageFrameworkRequirements Line: 2751
Module: Kernel::System::Package::PackageReinstall Line: 690
Module: Kernel::System::Console::Command::Admin::Package::ReinstallAll::Run Line: 78
Module: (eval) Line: 461
Module: Kernel::System::Console::BaseCommand::Execute Line: 455
Module: Kernel::System::Console::InterfaceConsole::Run Line: 81
Module: bin/otrs.Console.pl Line: 37
Error: Package ITSMConfigurationManagement could not be reinstalled.
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- Znuny newbie
- Posts: 13
- Joined: 23 Aug 2019, 09:17
- Znuny Version: 6.5.1
- Real Name: Carsten Deibert
Re: Package not correctly deployed
Ok, I figured the core problem, the ITSM Bundle AND the various ITSM Packages are both installed, side by side. So I updated everything manually and in the end the bundle:
It now tells me:
But having both should not happen, right? How can I get this straight without loosing data?
Thanks,
C.
Code: Select all
su -c "bin/otrs.Console.pl Admin::Package::Upgrade https://download.znuny.org/releases/itsm/packages6x/:GeneralCatalog-6.4.3.opm" -s /bin/bash otrs
su -c "bin/otrs.Console.pl Admin::Package::Upgrade https://download.znuny.org/releases/itsm/packages6x/:ITSMCore-6.4.3.opm" -s /bin/bash otrs
su -c "bin/otrs.Console.pl Admin::Package::Upgrade https://download.znuny.org/releases/itsm/packages6x/:ITSMConfigurationManagement-6.4.3.opm" -s /bin/bash otrs
su -c "bin/otrs.Console.pl Admin::Package::Upgrade https://download.znuny.org/releases/itsm/packages6x/:ITSMIncidentProblemManagement-6.4.3.opm" -s /bin/bash otrs
su -c "bin/otrs.Console.pl Admin::Package::Upgrade https://download.znuny.org/releases/itsm/packages6x/:ITSMServiceLevelManagement-6.4.3.opm" -s /bin/bash otrs
su -c "bin/otrs.Console.pl Admin::Package::Upgrade https://download.znuny.org/releases/itsm/packages6x/:GeneralCatalog-6.4.3.opm" -s /bin/bash otrs
su -c "bin/otrs.Console.pl Admin::Package::Upgrade https://download.znuny.org/releases/itsm/packages6x/:ITSMChangeManagement-6.4.3.opm" -s /bin/bash otrs
su -c "bin/otrs.Console.pl Admin::Package::Upgrade https://download.znuny.org/releases/itsm/packages6x/:ImportExport-6.4.3.opm" -s /bin/bash otrs
su -c "bin/otrs.Console.pl Admin::Package::Upgrade https://download.znuny.org/releases/itsm/bundle6x/:ITSM-6.4.3.opm" -s /bin/bash otrs
Code: Select all
su -c "bin/otrs.Console.pl Admin::Package::ReinstallAll" -s /bin/bash otrs
Reinstalling all packages that are not correctly deployed...
No packages needed reinstallation.
Thanks,
C.
-
- Administrator
- Posts: 3983
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Package not correctly deployed
Hi,
It's more a lack of information you have. The ITSM bundle (ITSM-x.y..opm) exists just for convenience and contains all single packages. I saw you have the bundle installed and that's why I gave you only one(!) line to upgrade the ITSM package and not every single one.
- Roy
It's more a lack of information you have. The ITSM bundle (ITSM-x.y..opm) exists just for convenience and contains all single packages. I saw you have the bundle installed and that's why I gave you only one(!) line to upgrade the ITSM package and not every single one.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
- Znuny newbie
- Posts: 13
- Joined: 23 Aug 2019, 09:17
- Znuny Version: 6.5.1
- Real Name: Carsten Deibert
Re: Package not correctly deployed
Right, but the bundle sits next to the indiviual packages (which - until they are individually updated - stay with their old versions), meaning the bundle AND the packages showing up: IMHO the problem is, that both coexists at the same time, can that be?
-
- Administrator
- Posts: 3983
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Package not correctly deployed
Hi,
This is no problem, it was always like this and also part of all training I know of.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
- Znuny newbie
- Posts: 13
- Joined: 23 Aug 2019, 09:17
- Znuny Version: 6.5.1
- Real Name: Carsten Deibert
Re: Package not correctly deployed
Dear Roy,
thanks again, so what I did is I returned to 6.0.48, deinstalled the bundle, left the individual packages, went all the way up to 6.4.5, upgraded the packages individually:
GeneralCatalog-6.4.3.opm --> Fine
ITSMCore-6.4.3.opm --> Throws
Upgraded all others except ITSMConfigurationManagement-6.4.3.opm without issues, everything seems to be ok, Site works. Then ITSMConfigurationManagement-6.4.3.opm:
This leads to broken site:
Any idea? Have a nice weekend!
thanks again, so what I did is I returned to 6.0.48, deinstalled the bundle, left the individual packages, went all the way up to 6.4.5, upgraded the packages individually:
GeneralCatalog-6.4.3.opm --> Fine
ITSMCore-6.4.3.opm --> Throws
Code: Select all
ERROR: OTRS-otrs.Console.pl-Admin::Package::Upgrade-10 Perl: 5.26.1 OS: linux Ti me: Fri Feb 3 14:54:47 2023
Message: Code: Not an ARRAY reference at /opt/otrs/var/packagesetup/ITSMCore.pm line 1242.
Traceback (94476):
Module: Kernel::System::Package::_Code Line: 3325
Module: Kernel::System::Package::PackageUpgrade Line: 1154
Module: Kernel::System::Console::Command::Admin::Package::Upgrade::Run Line: 89
Module: (eval) Line: 461
Module: Kernel::System::Console::BaseCommand::Execute Line: 455
Module: Kernel::System::Console::InterfaceConsole::Run Line: 81
Module: bin/otrs.Console.pl Line: 37
Code: Select all
ERROR: OTRS-otrs.Console.pl-Admin::Package::Upgrade-10 Perl: 5.26.1 OS: linux Time: Fri Feb 3 15:20:56 2023
Message: No such config item version!
Traceback (96845):
Module: Kernel::System::ITSMConfigItem::Version::VersionGet Line: 416
Module: var::packagesetup::ITSMConfigurationManagement::_FillupEmptyIncidentAndDeploymentStateID Line: 1261
Module: var::packagesetup::ITSMConfigurationManagement::CodeUpgrade Line: 245
Module: (eval) Line: 12
Module: Kernel::System::Package::_Code Line: 3324
Module: Kernel::System::Package::PackageUpgrade Line: 1154
Module: Kernel::System::Console::Command::Admin::Package::Upgrade::Run Line: 89
Module: (eval) Line: 461
Module: Kernel::System::Console::BaseCommand::Execute Line: 455
Module: Kernel::System::Console::InterfaceConsole::Run Line: 81
Module: bin/otrs.Console.pl Line: 37
Code: Select all
Can't call method "ServicePreferencesGet" on an undefined value at /opt/otrs/Kernel/System/Service.pm line 1374. ,
Error 500
-
- Znuny newbie
- Posts: 13
- Joined: 23 Aug 2019, 09:17
- Znuny Version: 6.5.1
- Real Name: Carsten Deibert
Re: Package not correctly deployed
For testing purpose (no real data loss involved here) I did uninstall ITSMConfigurationManagement, it then tells me that the value of ITSMConfigItem::NumberGenerator is not valid:
Code: Select all
Kernel::System::ITSMConfigItem::Number::AutoIncrement
-
- Administrator
- Posts: 3983
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Package not correctly deployed
HI,
I'm out of ideas about what you're doing. We perform many updates every month and I can't recall issues like this. Do you have a complete, chronological list of commands you used for the update? E.g. from the shell history?
- Roy
I'm out of ideas about what you're doing. We perform many updates every month and I can't recall issues like this. Do you have a complete, chronological list of commands you used for the update? E.g. from the shell history?
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
- Znuny newbie
- Posts: 13
- Joined: 23 Aug 2019, 09:17
- Znuny Version: 6.5.1
- Real Name: Carsten Deibert
Re: Package not correctly deployed
Thanks for coming back to me, yes, I fully understand, after going to 6.4.5:
Great, that you're still on it!
Code: Select all
# Package-Update
cd /opt/otrs
su -c "bin/otrs.Console.pl Admin::Package::Upgrade https://download.znuny.org/releases/itsm/packages6x/:GeneralCatalog-6.4.3.opm" -s /bin/bash otrs
su -c "bin/otrs.Console.pl Admin::Package::Upgrade https://download.znuny.org/releases/itsm/packages6x/:ITSMCore-6.4.3.opm" -s /bin/bash otrs
Code: Select all
ERROR: OTRS-otrs.Console.pl-Admin::Package::Upgrade-10 Perl: 5.26.1 OS: linux Time: Fri Feb 3 14:54:47 2023
Message: Code: Not an ARRAY reference at /opt/otrs/var/packagesetup/ITSMCore.pm line 1242.
Code: Select all
Traceback (94476):
Module: Kernel::System::Package::_Code Line: 3325
Module: Kernel::System::Package::PackageUpgrade Line: 1154
Module: Kernel::System::Console::Command::Admin::Package::Upgrade::Run Line: 89
Module: (eval) Line: 461
Module: Kernel::System::Console::BaseCommand::Execute Line: 455
Module: Kernel::System::Console::InterfaceConsole::Run Line: 81
Module: bin/otrs.Console.pl Line: 37
Code: Select all
# This one breaks it completely:
su -c "bin/otrs.Console.pl Admin::Package::Upgrade https://download.znuny.org/releases/itsm/packages6x/:ITSMConfigurationManagement-6.4.3.opm" -s /bin/bash otrs
Code: Select all
ERROR: OTRS-otrs.Console.pl-Admin::Package::Upgrade-10 Perl: 5.26.1 OS: linux Time: Fri Feb 3 15:20:56 2023
Message: No such config item version!
Traceback (96845):
Module: Kernel::System::ITSMConfigItem::Version::VersionGet Line: 416
Module: var::packagesetup::ITSMConfigurationManagement::_FillupEmptyIncidentAndDeploymentStateID Line: 1261
Module: var::packagesetup::ITSMConfigurationManagement::CodeUpgrade Line: 245
Module: (eval) Line: 12
Module: Kernel::System::Package::_Code Line: 3324
Module: Kernel::System::Package::PackageUpgrade Line: 1154
Module: Kernel::System::Console::Command::Admin::Package::Upgrade::Run Line: 89
Module: (eval) Line: 461
Module: Kernel::System::Console::BaseCommand::Execute Line: 455
Module: Kernel::System::Console::InterfaceConsole::Run Line: 81
Module: bin/otrs.Console.pl Line: 37
-
- Znuny newbie
- Posts: 29
- Joined: 20 Sep 2022, 13:59
- Znuny Version: Znuny 6.5 LTS
- Real Name: BP Singh
Re: Package not correctly deployed
This thread has helped me solve many problems.
What I personally feel is you need to upgrade to znuny 6.1.1 instead of znuny 6.1.2, then add repo of packesges6x and can proceed to update packages from webgui.
Once this is done, you can proceed to further incremental upgrades.
Note: Pls try at your own risk, just posting as I feel it can help as I solved my bit different problem in same way
What I personally feel is you need to upgrade to znuny 6.1.1 instead of znuny 6.1.2, then add repo of packesges6x and can proceed to update packages from webgui.
Once this is done, you can proceed to further incremental upgrades.
Note: Pls try at your own risk, just posting as I feel it can help as I solved my bit different problem in same way