Running Znuny 6.4.3
We are syncing our customer / agent backend to Azure AD.
In the standard Salutation when replying to a customer, we have been using:
However this inserts the customer's full name and we find this a rather formal response and would rather it display "Hi Firstname,"Hi <OTRS_CUSTOMER_REALNAME>,
I have swapped this to the suggestion in the guide:
but this doesn't return the customer's first name and simply displays "Hi -,"Hi <OTRS_CUSTOMER_DATA_UserFirstname>,
Any suggestions on a fix, or whether or not this is possible?
Customers do not have a login to the customer frontend in case that is relevant.
Thanks.