Login and logout of Agent

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Jarod64
Znuny newbie
Posts: 2
Joined: 30 Nov 2022, 11:43
Znuny Version: community edition
Real Name: Alfredo

Login and logout of Agent

Post by Jarod64 »

Hi everyone,
I'm from Italy, first of all sorry for my English.

I use OTRS at the company I work for in a group of 7/8 agents. I would need to extract the login and logout data of the agents from OTRS, to certify the presence at work in smartworking. I suppose there is the possibility to extract this information from the DB, probabily by means of an SQL query. Unfortunately I'm not very good at SQL and I don't know the structure of the database.

Can someone help me? Any help would be very appreciated.
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